Neige Adrien Lita
Harrisburg,PA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my English and French speaking and relationship-building skills at Linitiative.LLC to secure repeat business and referrals.
As a team leader at SPM/RPM, I empowered a diverse team of 48, significantly improving efficiency and fostering a collaborative environment.
My background spans teaching (French, Geography,History and Music), management, and technical roles, underscoring my versatile communication and operational expertise.
Overview
24
24
years of professional experience
4
4
Certification
Work History
Owner Manager
Linitiative.LLC
Harrisburg PA
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Life Insurance and Fixed Annuities Agent
Transamerica
Harrisburg, PA
02.2021 - Current
- Demonstrated adaptability in managing multiple case assignments simultaneously while maintaining high levels of accuracy and attention to detail.
- Assisted colleagues in streamlining examination processes, increasing overall department efficiency.
- Strengthened company reputation by consistently delivering detailed and accurate examination reports on time.
- Promoted a culture of continuous improvement within the team by proactively identifying areas for process optimization while maintaining compliance with regulatory standards.
Rural Carrier Associate
USPS, United States Postal Service
Harrisburg, PA
11.2023 - 05.2024
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail and packages by diligently verifying addresses before each dropoff.
- Sorted mail and packages according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
Delivery Driver
OnTrac (Lasership)
Middletown, PA
05.2019 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries
- Improved customer satisfaction by ensuring timely and accurate deliveries of packages.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Manufacturing Operator MO4
The AMES Companies Inc.
Camp Hill, PA
02.2020 - 07.2021
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Inspected products and machines to maintain quality and efficiency.
Repair and Test iPhones Operator
DB Shenker
Carlisle, PA
03.2018 - 02.2020
- Repaired and Tested iPhones.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Responsible of Familial Allowances and Statistics
National Social Security Fund
Kinshasa, Democratic Republic Of Congo
02.2012 - 01.2019
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responsible of Familial Allowances and Statistics.
Team Leader
SPM/RPM
Midrand, South Africa
04.2008 - 01.2012
- Led a Team of 48 using "TENZING" Software to convert
Canadian customers Voice Calls into SMS Texts in Canadian
French. - Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Manager
Mobicel Nexor
Johannesburg, South Africa
03.2005 - 06.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Teacher
Nzokwa College
Abuzi, Democratic Republic Of Congo
09.2000 - 07.2005
- Planned and delivered engaging lessons FRENCH,
GEOGRAPHY, HISTORY, MUSIC and DROWING for diverse
learners in classrooms. - Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor of Arts - International Relations And Affairs
University of Kinshasa
Kinshasa, Democratic Republic Of CongoCertificate - English A&B And Computer Literacy
International Catholic Community Centre
Johannesburg, South AfricaCertificate - Anti-Money Laundering: - Threats - Vulnerabilities
Kancial
Harrisburg, PACertificate of Completion - Recognizing And Reporting Child Abuse: Mandated.
University of Pittsburgh School of Social Work PA
Mechanicsburg, PA06.2024
Certificate - Anti-Money Laundering
Kaplan Financial
Harrisburg, PA04.2021
Licence - Life Insurance And Fixed Annuities
Pennsylvania Insurance Department,
Harrisburg PA02.2021
Bachelor of Arts - Human Resources And Business Management
Bethel University
Pretoria, South Africa2008
Skills
- French
- Computer
- Piano
- Volleyball
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
- English & Computer Literacy
- Life Insurance & Fixed Annuities
- Anti-Money Laundering
- Child Abuse
Languages
French
Native or Bilingual
Software
Tezing
Timeline
Rural Carrier Associate
USPS, United States Postal Service
11.2023 - 05.2024
Owner Manager
Linitiative.LLC
05.2021 - Current
Life Insurance and Fixed Annuities Agent
Transamerica
02.2021 - Current
Manufacturing Operator MO4
The AMES Companies Inc.
02.2020 - 07.2021
Delivery Driver
OnTrac (Lasership)
05.2019 - 08.2023
Repair and Test iPhones Operator
DB Shenker
03.2018 - 02.2020
Responsible of Familial Allowances and Statistics
National Social Security Fund
02.2012 - 01.2019
Team Leader
SPM/RPM
04.2008 - 01.2012
Manager
Mobicel Nexor
03.2005 - 06.2008
Teacher
Nzokwa College
09.2000 - 07.2005
Bachelor of Arts - International Relations And Affairs
University of Kinshasa
Certificate - English A&B And Computer Literacy
International Catholic Community Centre
Certificate - Anti-Money Laundering: - Threats - Vulnerabilities
Kancial
Certificate of Completion - Recognizing And Reporting Child Abuse: Mandated.
University of Pittsburgh School of Social Work PA
Certificate - Anti-Money Laundering
Kaplan Financial
Licence - Life Insurance And Fixed Annuities
Pennsylvania Insurance Department,
Bachelor of Arts - Human Resources And Business Management
Bethel University
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