Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
Generic
Neige Adrien Lita

Neige Adrien Lita

Harrisburg,PA

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my English and French speaking and relationship-building skills at Linitiative.LLC to secure repeat business and referrals.

As a team leader at SPM/RPM, I empowered a diverse team of 48, significantly improving efficiency and fostering a collaborative environment.

My background spans teaching (French, Geography,History and Music), management, and technical roles, underscoring my versatile communication and operational expertise.

Overview

24
24
years of professional experience
4
4
Certification

Work History

Owner Manager

Linitiative.LLC
05.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Life Insurance and Fixed Annuities Agent

Transamerica
Harrisburg, PA
02.2021 - Current
  • Demonstrated adaptability in managing multiple case assignments simultaneously while maintaining high levels of accuracy and attention to detail.
  • Assisted colleagues in streamlining examination processes, increasing overall department efficiency.
  • Strengthened company reputation by consistently delivering detailed and accurate examination reports on time.
  • Promoted a culture of continuous improvement within the team by proactively identifying areas for process optimization while maintaining compliance with regulatory standards.

Rural Carrier Associate

USPS, United States Postal Service
11.2023 - 05.2024
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail and packages by diligently verifying addresses before each dropoff.
  • Sorted mail and packages according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.

Delivery Driver

OnTrac (Lasership)
05.2019 - 08.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries
  • Improved customer satisfaction by ensuring timely and accurate deliveries of packages.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Manufacturing Operator MO4

The AMES Companies Inc.
02.2020 - 07.2021
  • Operated machining equipment safely with team of operators.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Inspected products and machines to maintain quality and efficiency.

Repair and Test iPhones Operator

DB Shenker
03.2018 - 02.2020
  • Repaired and Tested iPhones.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Responsible of Familial Allowances and Statistics

National Social Security Fund
Kinshasa , Democratic Republic of Congo
02.2012 - 01.2019
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Responsible of Familial Allowances and Statistics.

Team Leader

SPM/RPM
04.2008 - 01.2012
  • Led a Team of 48 using "TENZING" Software to convert
    Canadian customers Voice Calls into SMS Texts in Canadian
    French.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Manager

Mobicel Nexor
03.2005 - 06.2008
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Teacher

Nzokwa College
09.2000 - 07.2005
  • Planned and delivered engaging lessons FRENCH,
    GEOGRAPHY, HISTORY, MUSIC and DROWING for diverse
    learners in classrooms.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

Bachelor of Arts - International Relations And Affairs

University of Kinshasa
Kinshasa, Democratic Republic Of Congo

Certificate - English A&B And Computer Literacy

International Catholic Community Centre
Johannesburg, South Africa

Certificate - Anti-Money Laundering: - Threats - Vulnerabilities

Kancial
Harrisburg, PA

Certificate of Completion - Recognizing And Reporting Child Abuse: Mandated.

University of Pittsburgh School of Social Work PA
Mechanicsburg, PA
06.2024

Certificate - Anti-Money Laundering

Kaplan Financial
Harrisburg, PA
04.2021

Licence - Life Insurance And Fixed Annuities

Pennsylvania Insurance Department,
Harrisburg PA
02.2021

Bachelor of Arts - Human Resources And Business Management

Bethel University
Pretoria, South Africa
2008

Skills

  • French
  • Computer
  • Piano
  • Volleyball
  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Certification

- English & Computer Literacy

- Life Insurance & Fixed Annuities

- Anti-Money Laundering

- Child Abuse

Languages

French
Native or Bilingual

Software

Tezing

Timeline

Rural Carrier Associate

USPS, United States Postal Service
11.2023 - 05.2024

Owner Manager

Linitiative.LLC
05.2021 - Current

Life Insurance and Fixed Annuities Agent

Transamerica
02.2021 - Current

Manufacturing Operator MO4

The AMES Companies Inc.
02.2020 - 07.2021

Delivery Driver

OnTrac (Lasership)
05.2019 - 08.2023

Repair and Test iPhones Operator

DB Shenker
03.2018 - 02.2020

Responsible of Familial Allowances and Statistics

National Social Security Fund
02.2012 - 01.2019

Team Leader

SPM/RPM
04.2008 - 01.2012

Manager

Mobicel Nexor
03.2005 - 06.2008

Teacher

Nzokwa College
09.2000 - 07.2005

Bachelor of Arts - International Relations And Affairs

University of Kinshasa

Certificate - English A&B And Computer Literacy

International Catholic Community Centre

Certificate - Anti-Money Laundering: - Threats - Vulnerabilities

Kancial

Certificate of Completion - Recognizing And Reporting Child Abuse: Mandated.

University of Pittsburgh School of Social Work PA

Certificate - Anti-Money Laundering

Kaplan Financial

Licence - Life Insurance And Fixed Annuities

Pennsylvania Insurance Department,

Bachelor of Arts - Human Resources And Business Management

Bethel University

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Neige Adrien Lita