Isabelle Estelhomme Desgranges
Admin
Killeen,TX
Summary
I am experienced and always ready to help others, business oriented and committed to satisfy customers needs. Always efficient, professional and discreet. Maintains strict standards and upholds reputation for excellence with consistent operations. Dedicated immigration paralegal into assisting clients and work in accord with lawyers on call to provide the best service and outcome possible. Consistent communication with customers and families for assurance and building trust. High-performing bringing excellent safety record and high customer ratings to more contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build trust and accountability. I am Known for my dedication to excellence, always ready to learn and the ability of working under pressure.
Overview
21
21
years of professional experience
27
27
years of post-secondary education
Work History
Daycare Director and Owner
Colorful Hearts Daycare
Killeen, TX
08.2021 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained accurate accounting of tuition and operating reports.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Modernized instructional plans and educational approaches to enhance student learning.
- Hired and mentored well-qualified job applicants for teaching and support staff roles to boost program success.
- Developed budget for center and established controls to adhere to budget.
Rideshare Driver
Uber
Miami, FL
01.2016 - 12.2022
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Assisted mobile app users with closing out rideshare.
Executive Travel Agent
American Express Travel
Killeen, United States
08.2019 - 08.2021
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Strengthened quality controls to enhance revenue and control downtime.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations.
Amazon Warehouse virtual assistant
10.2019 - 12.2020
- Completed employees correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Post new policies and updates to employee's platform.
- Coordinated zoom calls across multiple time zones.
Immigration Paralegal
USCIS Immigration Services LLC
Fort Lauderdale, FL
07.2018 - 03.2019
- Illustrated immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Met with clients to gather information, prepare documentation and determine necessary actions.
- Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Conducted client intake interviews to determine client service need and eligibility.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
Customer Service Agent
American Airlines
Miami, FL
08.2014 - 07.2018
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and travel account balances.
- Entered customer information into customized computer system with quick/sabre to document and organize client records.
- Applied strong communication and negotiation skills regarding refunds and flight exchanges.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Prepare and board flights per groups
- Rebook or reroute per customers on demand or air traffic issues
Elite Guard Dispatch Supervisor/Controller
08.2015 - 07.2017
- Modernized communications systems to improve productivity, reliability and efficiency.
- Directed investigations to verify and resolve customer complaints.
- Managed guards and supervisors while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity.
- Optimized routes through careful planning events and assign floaters.
- Supervised team of employees and provided training focused on maximizing overall performance.
Marksman Security Supervisor/ Post CPT
03.2013 - 07.2017
- Trained guard during assigned post, inspected properties and supervised on post guard.
- Promoted safe and interactive environment for clients and members.
Assistant Manager /Immigration Paralegal
Insurance Saver
North Miami, FL
06.2011 - 08.2014
- Promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted into intake of immigration cases, connect with contractor lawyers for potential court appearances
- Assist clients into filing required forms for immigration cases and direct communication with USCIS for case updates.
US Security Security Officer
US Security
Miami, FL
03.2012 - 04.2013
- Gathered information, logged and filed incident report to successfully manage complaints.
- Daily monitoring and patrolled buildings, grounds and work sites.
- Checked and verified photo identification prior to granting facility access.
- Performed pat-downs to look for unauthorized materials and weapons.
Immigration Paralegal
Citizenship And Immigration Legal Services, Inc.
North Miami Beach, FL
01.2010 - 04.2011
- Illustrated immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Conducted client intake interviews to determine client service need and eligibility.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
Marketing Director and Accountant
Haiti Podium
Petion Ville, Haiti
01.2008 - 01.2010
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Consulted with product development teams to enhance products based on customer interest data.
- Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Implemented marketing strategies which resulted in 30 to 100 % growth of customer base.
- Developed and recommended strategic brand pricing and positioning for product and services offered by clients.
- Evaluated target market research and adjusted strategy to address competitive influences and changing market.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
- Analyzed market trends and competitive landscape to understand opportunities and potential value.
Marketing Director
Bojeux
Petion Ville, Haiti
05.2008 - 11.2008
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Increased website traffic by average of X% each month using cutting-edge inbound marketing techniques.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
Stock Manager
HaiTel S
01.2006 - 01.2008
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
- Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment.
- Developed and managed operating budget, meeting department goals.
- Boosted team performance with enhanced employee evaluation processes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Assistant
Villejoint Law Firm (Family Law Firm)
Port Au Prince, Haiti
06.2002 - 08.2007
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Set up conference rooms, technology and materials to facilitate meetings.
Sales Supervisor and Tech Agent
Total Communication
Petion Ville , Haiti
01.2003 - 01.2006
- Implemented process improvements to smooth development cycle and increase collaboration.
- Helped streamline repair processes and update procedures for support action consistency.
- Supervise sales and monitor stock
Education
Associate of Science - Physical Therapy (Pre-Physical Therapy)
Broward College
Fort Lauderdale, FL 05.2017 - 05.2019
CNA Program (Nursing Unlimited) - Home Health Aide
Nursing Unlimited, Inc
North Miami, FL 01.2011 - 01.2012
BBA - Business Administration And Management
Infotronique D'Haiti ESIH
Port Au Prince, Haiti 05.2006 - 05.2010
Bachelor of Arts - Sales And Marketing Education
University of Quisqueya
Port Au Prince, Haiti 05.2005 - 05.2008
Associate of Science - Technical Banking
Faculty Craan of Haiti
Port Au Prince, Haiti 05.2005 - 05.2006
High School Diploma -
Collège Frantz Paillère
Delmas 83, Haiti 05.1998 - 05.2004
No Degree - Elementary Education
Sœurs St Joseph De Cluny
Petion Ville, Haiti 05.1991 - 05.1998
Bachelor of Science - Accounting
Infotronic D'Haiti ESIH
Port Au Prince, Haiti 10.2006 - 01.2010
Skills
EnglishFrenchCreoleSpanish
Dependable and reliable
Multitasking Abilities
Effective communication skills
Critical Thinking
Problem-Solving
Interpersonal Communication
Clerical Support
Planning and Coordination
Attention to Detail
Analytical and Critical Thinking
Cultural Awareness
Training and Development
Immigration inquiries
Immigration case file strategies
Document filing
Case support
Client relations skills
Strategy preparation
Recordkeeping abilities
Appointment Scheduling
Office management
Specialty in immigration law
Case management
Administrative support
Accomplishments
- Used required app for work in excellence.
Diamond level
Achieved highest rating with customer satisfaction by providing wonderful customer service.
Timeline
Daycare Director and Owner
Colorful Hearts Daycare
08.2021 - Current
Amazon Warehouse virtual assistant
10.2019 - 12.2020
Executive Travel Agent
American Express Travel
08.2019 - 08.2021
Immigration Paralegal
USCIS Immigration Services LLC
07.2018 - 03.2019
Associate of Science - Physical Therapy (Pre-Physical Therapy)
Broward College
05.2017 - 05.2019
Rideshare Driver
Uber
01.2016 - 12.2022
Elite Guard Dispatch Supervisor/Controller
08.2015 - 07.2017
Customer Service Agent
American Airlines
08.2014 - 07.2018
Marksman Security Supervisor/ Post CPT
03.2013 - 07.2017
US Security Security Officer
US Security
03.2012 - 04.2013
Assistant Manager /Immigration Paralegal
Insurance Saver
06.2011 - 08.2014
CNA Program (Nursing Unlimited) - Home Health Aide
Nursing Unlimited, Inc
01.2011 - 01.2012
Immigration Paralegal
Citizenship And Immigration Legal Services, Inc.
01.2010 - 04.2011
Marketing Director
Bojeux
05.2008 - 11.2008
Marketing Director and Accountant
Haiti Podium
01.2008 - 01.2010
Bachelor of Science - Accounting
Infotronic D'Haiti ESIH
10.2006 - 01.2010
BBA - Business Administration And Management
Infotronique D'Haiti ESIH
05.2006 - 05.2010
Stock Manager
HaiTel S
01.2006 - 01.2008
Bachelor of Arts - Sales And Marketing Education
University of Quisqueya
05.2005 - 05.2008
Associate of Science - Technical Banking
Faculty Craan of Haiti
05.2005 - 05.2006
Sales Supervisor and Tech Agent
Total Communication
01.2003 - 01.2006
Assistant
Villejoint Law Firm (Family Law Firm)
06.2002 - 08.2007
High School Diploma -
Collège Frantz Paillère
05.1998 - 05.2004
No Degree - Elementary Education
Sœurs St Joseph De Cluny
05.1991 - 05.1998