Marissa Delafuente
Greenville
Summary
Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
SENDERRA RX PHARMACY
Dallas
02.2025 - 10.2025
- Maintained cleanliness and organization in the pharmacy workspace.
- Reach out to Dr office to obtain refill approvals
- Monitored prescription refill requests and communicated with patients regarding their status.
- Processed prescription orders efficiently and accurately.
Pharmacy Technician
CLRX PHARMACY
Irving
11.2020 - 02.2025
- Make outbound calls and receive incoming calls
- Assist in setting up delivery
- Processed insurance and took payments
- Processed prescription orders efficiently and accurately.
- Provided exceptional customer service to patients and caregivers.
- Educated patients on medication usage and potential side effects.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Pharmacy Technician
AGAPE PHARMACY
Mesquite
11.2017 - 11.2020
- Made outbound calls to assist patients in setting up delivery
- Process insurance to get lowest price for patients
- Processed prescription orders efficiently and accurately.
- Provided exceptional customer service to patients and caregivers.
Pharmacy Technician
CVS Pharmacy
Dallas
02.2002 - 10.2017
- Call different insurance providers to help our customers with insurance issues that may occur.
- Sort medications to fill prescriptions and ensure proper inventory.
- Answer incoming calls and provide exceptional customer service.
- Processed prescription orders efficiently and accurately.
- Assisted pharmacists with medication preparation and dispensing.
- Managed inventory levels for medications and supplies.
- Provided exceptional customer service to patients and caregivers.
- Maintained cleanliness and organization in the pharmacy workspace.
- Handled cash register operations and financial transactions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Education
GED -
Mesquite Academy
Mesquite, TX 05.2000 - 05/2000
Skills
- Communication
- Multitasking
- Medication inventory management
- Insurance claim processing
- Workflow optimization
- Team collaboration
- Scheduling deliveries
- Quality assurance
- Effective communication
- Labeling prescriptions
- Billing support
- Insurance verification
- Insurance billing
- Drug inventory control
- Processing payments
- Prescription filling
- Receiving incoming supplies
- Ordering and stocking medications
- Confidentiality and HIPAA
- Dosage form preparation
- Pharmacy operations
- Medicare and medicaid process
- Supply restocking
- FDA drug safety guidelines
- Patient confidentiality
- Answering customer questions
Certification
PTCB, #102298
References
- Brenda Sutton, Lead Pharmacy Technician, 214-580-0657
- Margaret Swayden, Pharmacist, 214-850-2625
- Domenique Hensen, AT&T Telesales Representative, (469)586-7970
Timeline
Pharmacy Technician
SENDERRA RX PHARMACY
02.2025 - 10.2025
Pharmacy Technician
CLRX PHARMACY
11.2020 - 02.2025
Pharmacy Technician
AGAPE PHARMACY
11.2017 - 11.2020
Pharmacy Technician
CVS Pharmacy
02.2002 - 10.2017
GED -
Mesquite Academy
05.2000 - 05/2000