Marissa Edwards
Coram,USA
Summary
Customer-focused professional with experience in sales, guest services, and high-volume customer environments. Skilled at building client relationships, identifying customer needs, and delivering personalized service that drives satisfaction and repeat business. Proven ability to communicate effectively, manage fast-paced environments, and support premium client experiences.
Overview
5
5
years of professional experience
Work History
VIP Will Call Assistant
BSE Global
Brooklyn, NY
11.2023 - 01.2026
- Delivered high-level customer service to VIP clients including ownership groups, courtside guests, suite members, and premium ticket holders.
- Assisted with premium client events and networking experiences to strengthen customer relationships and brand loyalty.
- Resolved guest inquiries and service requests in a fast-paced event environment.
Hostess
Portale
Manhattan, NY
12.2024 - 11.2025
- Managed reservations and guest flow in a high-volume fine dining environment.
- Delivered exceptional first-impression customer experiences while maintaining a professional brand image.
- Communicated with guests to accommodate preferences and ensure a positive dining experience.
Front Desk Associate
Planet Fitness
Medford, NY
09.2023 - 04.2024
- Built strong relationships with members through personalized communication and engagement.
- Assisted in promoting memberships, services, and gym programs to customers.
- Handled high-volume check-ins and resolved member concerns to maintain satisfaction and retention.
Customer Service Associate
Home Depot
Coram, NY
03.2021 - 11.2022
- Assisted customers with product recommendations and purchasing decisions.
- Maintained visually appealing merchandise displays to increase product engagement and sales.
- Collaborated with team members to improve overall customer experience.
Sales Associate
Aldi
Selden, NY
08.2020 - 01.2021
- Processed POS transactions and assisted customers with purchases.
- Maintained product displays and supported merchandising strategies that improved product visibility.
Education
Associate of Arts -
Nassau Community College
Garden City, NY04.2024
Skills
- Customer Relationship Management
- Sales & Upselling
- Client Engagement
- Communication & Persuasion
- Relationship Building
- Problem Resolution
- Public Speaking
- Brand Representation
- Team Collaboration
- Media & Presentation Skills
Multimedia Experience
Radio Host, 90.3 WHPC - Nassau Community College
- Hosted live radio segments engaging audiences through discussion and entertainment.
- Developed communication and presentation skills through live broadcasting.
- Conducted research and audience-focused programming.
Writer, The Vignette - Nassau Community College
- Produced articles covering campus news and student life.
- Conducted interviews and research while meeting strict publication deadlines.
Timeline
Hostess
Portale
12.2024 - 11.2025
VIP Will Call Assistant
BSE Global
11.2023 - 01.2026
Front Desk Associate
Planet Fitness
09.2023 - 04.2024
Customer Service Associate
Home Depot
03.2021 - 11.2022
Sales Associate
Aldi
08.2020 - 01.2021
Associate of Arts -
Nassau Community College