Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Ferrante

Peoria,AZ

Summary

Talented Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools. Creative and friendly individual possessing in-depth knowledge of latest trends paired with strong interpersonal skills. Customer Consultation Time and Business Management Creative Advanced Color and Chemical Technique Formal Styling Cutting and styling for men, women and children Product Sales Relationship Building

Overview

2024
2024
years of professional experience

Work History

STYLIST

Sports Clips
04.2023 - Current
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Executed Five Point Play System to maximize client retention and satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Beard trims, sunburst fades, eyebrow shaping
  • Counted and documented closing cash amounts daily.
  • Entered client specific preferences in system.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.

Licensed Transaction Manager

Real Broker, LLC
04.2014 - 08.2023
  • Remote position.
  • Managing sales fulfillment from initial contact to close of 20-50 escrows per month.
  • Created timelines for all stakeholders including all pertinent milestones and critical data across the process.
  • Liaison between buyers, sellers, agents, title companies, mortgage companies, etc. to ensure successful closing on transaction.
  • Manage all contractual deadlines.
  • Ensure agents are kept abreast of market climate, broker policy changes and system updates.
  • Coordinate home inspections and appraisals.
  • Manage client accounts and expectations to ensure long-term satisfaction and procure potential referrals.
  • Customize short sale packets based on lender/investor requirements. Submit customized packets to lenders nationwide and provided weekly status updates to all parties. Forecast potential roadblocks to ensure the sale stays in scope and closes in a timely manner.
  • Analyze settlement statements to ensure correlation between contracts and lender approval letters.
  • Review Title Reports for unaccounted judgments/liens, and correspond with attorney's as necessary to procure a resolution of account. Upload all state mandated forms to online portal for broker review.
  • Manage and tracked all closing commission checks/wires to ensure receipt and proper distribution to sales team.
  • Train and coach new agents with broker process and procedures.

HAIRSTYLIST

Bellissimo Salon & Day Spa
1 1 - 12.2018
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Formal styling for special occasions.
  • Scheduled client appointments.

HAIRSTYLIST ASSISTANT/HAIRSTYLIST

Bravo Salon
11.2016 - 03.2018
  • Selected hair colors, products and services based on customer designed hair care plan.
  • Introduced customers to cutting-edge beauty trends.
  • Performed administrative tasks, including answering phone and setting appointments.
  • Kept work stations clean and sanitized styling tools.
  • Shaved, trimmed and shaped beards and mustaches.
  • Operated cash registers to ensure a smooth check-out.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Pre-booked future appointments to increase repeat business.
  • Assisted all stylists with various services to ensure efficiency and quality of service.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.

Education

Cosmetology License -

Avalon School of Cosmetology
Mesa, AZ
10.2016

Bachelor of Art - Dance Choreography

Arizona State University
Tempe, AZ
05.2007

Skills

  • Customer Consultation
  • Advanced Color/Chemical Technique
  • Balayage, Highlights, Fades, Facial Hair Styling
  • Brazilian Blowout Certified
  • Formal Styling
  • Cutting/Styling for Men, Women and Children
  • Time and Business Management
  • Service Oriented
  • Product Knowledge and Sales

Timeline

STYLIST

Sports Clips
04.2023 - Current

HAIRSTYLIST ASSISTANT/HAIRSTYLIST

Bravo Salon
11.2016 - 03.2018

Licensed Transaction Manager

Real Broker, LLC
04.2014 - 08.2023

Cosmetology License -

Avalon School of Cosmetology

Bachelor of Art - Dance Choreography

Arizona State University

HAIRSTYLIST

Bellissimo Salon & Day Spa
1 1 - 12.2018

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Marissa Ferrante