Marissa Fornes
25 John ST Elizabeth,NJ
Summary
Reliable Production Manager offers expertise in lean manufacturing, quality control and continuous improvement. Communicative leader with 6 years of comprehensive experience controlling and supervising production processes. In-depth knowledge of quality standards and safety regulations paired with familiarity of key production metrics.
Overview
9
9
years of professional experience
Work History
Quality Control & Production Manager
Inroads to Opportunities
Roselle, NJ
07.2018 - Current
- Classified defects from finished orders for record tracking and statistics.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Recorded inspection results after production runs.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used hand trucks and forklifts to unload, load and transport items.
- Inspected finished products before they left the facility to ensure quality standards were met.
- Kept operations area neat and orderly to minimize obstacles.
- Used daily system logs to document production information, discussing issues with management.
- Developed strategies for improving efficiency and reducing waste in the manufacturing process.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Analyzed data from previous productions to inform decisions about current projects.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Collaborated with other departments to coordinate workflow between teams.
- Assisted in developing plans for upcoming product launches.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Produced quality products by palletizing, packaging and assembling finished items.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Cashier
Burlington
Elizabeth, NJ
06.2017 - 10.2017
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance to help find store items.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
Retail Customer Service
Grease Bullies Hood Cleaning
Elizabeth, NJ
12.2016 - 06.2017
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
Retail Customer Service
Loft Outlet
Elizabeth, NJ
12.2014 - 07.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Read orders to verify attributes and quantities of merchandise.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed refunds for worn, damaged and broken merchandise.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ06-2011
Some College (No Degree) - Biology
Union County College
Cranford, NJPlumbing Technology
Penn Foster College
Scottsdale, AZSkills
- Data Analytics
- Production Scheduling
- Safety Compliance
- Schedule Development
- Process Improvement
- Machine Operation
- Quality Inspection
- Product Assembly
- Safety Management
- Quality Assurance Standards
- Materials Handling
- Complaint Resolution
- Assembly and Production
- Production Line Management
- Production Planning
- Strategic Execution
- Customer Support
- Inventory Coordination
Timeline
Quality Control & Production Manager
Inroads to Opportunities
07.2018 - Current
Cashier
Burlington
06.2017 - 10.2017
Retail Customer Service
Grease Bullies Hood Cleaning
12.2016 - 06.2017
Retail Customer Service
Loft Outlet
12.2014 - 07.2016
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Some College (No Degree) - Biology
Union County College
Plumbing Technology
Penn Foster College
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