Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Marissa Garcia

Marissa Garcia

Edinburg,TX

Summary

Highly organized and ability to direct complex projects with minimal or no supervision. Goal-oriented individual with strong leadership capabilities. Bilingual-English/Spanish. Proficient in Reading and Writing. Type 50-55wpm with 99% accuracy. Strong computer knowledge in various software programs. Good leadership and management skills. Excellent problem-solving abilities and the capacity to work long hours under stress. Knowledgeable and dedicated customer service professional with extensive experience in all backgrounds. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Migrant / NGS Clerk

B.L. Garza Middle School, Edinburg
Edinburg, TX
08.2007 - 02.2023
  • Identify and recruit migrant students
  • Process migrant eligibility forms and input into NGS
  • Maintain daily log on migrant students
  • Keep and maintain file folder with relevant information of every migrant student enrolled; migrant count of 85 students.
  • Receives, updates, and processes information that goes in student migrant folder
  • Keeps Program Coordinator informed about status of migrant students
  • Update and process student/family information needed pertaining to Texas Migrant Student transfer Packet System/New Generation System
  • Input migrant records in NGS: Certificate of eligibility, Health, Social Work/Outreach for Advocacy, and withdrawals
  • Work with Parental Involvement Assistants, Special Funded staff, and teacher's
  • Collaborate with PEIMS on monthly basis
  • Performs other related duties as assigned.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Police Officer/SRO, Campus Based

Weslaco Independent School District
Weslaco, TX
08.2001 - 05.2007
  • Supervised over 1000 students on daily basis on school grounds and events to prevent injuries and property destruction.
  • Answered 50 or more emergency calls for help from teacher's, students and staff.
  • Apprehended offenders and conducted interviews and interrogations
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection throughout campus surroundings.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Monitored traffic violations, issuing citations as necessary.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.
  • Conducted searches of individuals, vehicles and premises.
  • Assisted in special investigations and crime prevention programs.

Migrant Recruiter/Data Entry Clerk/Secondary Credit Accrual Clerk and PEIMS Clerk

Edinburg CISD
Edinburg, TX
08.1993 - 05.2000
  • Understands all federal regulations pertaining to Migrant Education Program PEIMS Clerk
  • Submitted updated Bilingual/ESL/LEP/PEIMS data sheet reports to central administration office.
  • Compiled and generated data reports for over 90 students with accuracy and efficiency.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Accurately handled data entry for 90 students into migrant-based software
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Collaborated with team members to achieve target results
  • Used coordination and planning skills to achieve results according to schedule
  • Used Microsoft Word and other software tools to create documents and other communications
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Worked with customers, parents and students to understand needs and provide excellent service
  • Handled numerous calls per day to address customer inquiries and concerns
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Coded and processed applications into required electronic formats
  • Resolved discrepancies in data entry activities for accurate, complete jobs
  • Verified accuracy of data entered into system to produce error-free reports
  • Checked for accuracy by verifying data and records
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
  • Sorted documents and maintained organized filing process
  • Organized, sorted, and checked input data against original documents
  • Scanned documents and saved in database to keep records of essential organizational information

Education

Law Enforcement - Law Enforcement

Pharr Police Academy
Pharr
12.2000

Data Entry

South Tx Vo. & Tech
McAllen, TX
1993

High School Diploma -

Edinburg High School
06.1989

Skills

  • Written Communication
  • G-Suite
  • MS Office
  • Attention to Detail
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Migrant / NGS Clerk

B.L. Garza Middle School, Edinburg
08.2007 - 02.2023

Police Officer/SRO, Campus Based

Weslaco Independent School District
08.2001 - 05.2007

Migrant Recruiter/Data Entry Clerk/Secondary Credit Accrual Clerk and PEIMS Clerk

Edinburg CISD
08.1993 - 05.2000

Law Enforcement - Law Enforcement

Pharr Police Academy

Data Entry

South Tx Vo. & Tech

High School Diploma -

Edinburg High School

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