Marissa Hall
Saltillo,MS
Summary
2022 graduate from a dental assistant program in the Tupelo, MS area. Looking for a position where I can grow and gain more experience. I also have 5+ years working in customer service and I have a degree in Communications. Comfortable working with others and teams to accomplish tasks. I will be enrolling in a medical assistant program in April 2024, where I will become certified.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Orthopaedic Institute of North Mississippi
Tupelo, MS
10.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
Customer Service Representative
David's Bridal
Tupelo, MS
11.2021 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
Cashier
Shoe Carnival
Tupelo, MS
05.2018 - 09.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
Education
Certified Dental Assistant - Dental Assisting
Accelerated Dental Assisting Academy
Tupelo, MS07.2022
Associate of Arts - Communications
Northeast Mississippi Community College
Booneville, MS05.2021
Skills
- Active Listening
- Account Updating
- Chairside Assistance
- Patient Services
- Taking X-Rays
- Patient Records Gathering
- Team Collaboration
- Patient Scheduling
- Appointment Scheduling
- In-Store Support
- Positive and Professional
- Complaint Resolution
- Call Center Operations
- Retail Sales Customer Service
Certification
- Certified Dental Assistant
- Radiology Permit
- CPR Certification
Timeline
Medical Assistant
Orthopaedic Institute of North Mississippi
10.2023 - Current
Customer Service Representative
David's Bridal
11.2021 - 06.2023
Cashier
Shoe Carnival
05.2018 - 09.2021
Certified Dental Assistant - Dental Assisting
Accelerated Dental Assisting Academy
Associate of Arts - Communications
Northeast Mississippi Community College
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