Marissa Hanneman
Neenah
Summary
Creative and detail-oriented professional with experience in social media monitoring, customer engagement, and visual design tools. Skilled at identifying trends, understanding audience behavior, and supporting engaging brand interactions online. Background in fast-paced customer-facing roles has strengthened communication, problem-solving, and adaptability. Proficient in Adobe Photoshop, Lightroom, and Canva with a growing passion for creative marketing and digital storytelling.
Overview
6
6
years of professional experience
Work History
Social Media Specialist
Alta Resources
Neenah
09.2022 - Current
- Managed daily social media accounts, achieving timely responses and consistent messaging that enhanced user engagement.
- Trained and supported team members on internal systems, response workflows, and brand guidelines.
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Maintained brand voices across multiple accounts, ensuring consistency and professionalism to strengthen brand identity.
- Monitored emerging trends in digital media and marketing.
- Oversaw support for 10+ consumer brands on social media platforms, including Facebook, Instagram, TikTok, and retailer review sites, enhancing brand visibility and interaction.
Bartender
Player 2 Arcade Bar
Appleton
06.2021 - 09.2022
- Mixed and served a variety of cocktails and beverages to customers.
- Engaged customers through friendly conversation and attentive service, enhancing overall customer experience.
- Trained new bartenders on drink preparation and customer service standards, ensuring consistent service quality.
- Handled cash transactions accurately and efficiently in high-volume periods, contributing to smooth operations.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Effectively multitasked within a fast-paced environment.
Bartender
Willie Beamons
Neenah
09.2020 - 06.2021
- Mixed and served cocktails and beverages, enhancing customer experience and satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
- Collaborated with kitchen staff to ensure timely food service for patrons.
- Processed cash transactions swiftly during peak hours, ensuring seamless service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Utilized extensive knowledge of bar and menu options to craft drinks and provide tailored food recommendations.
Customer Service Representative
VF Corporation
Appleton
10.2019 - 08.2020
- Assisted customers in locating, placing, and canceling orders to enhance their shopping experience.
- Resolved customer inquiries about order failures from website challenges and guided new order placements.
- Continuously answered incoming phone calls and provided excellent customer service.
- Provided detailed information to customers regarding shipping processes, return policies, and order corrections.
- Outlined procedures for addressing issues with undelivered or incorrect orders.
- Described shipping timelines and methods to manage customer expectations.
- Communicated return and exchange guidelines effectively for improved clarity.
Education
High School Diploma -
Weyauwega Fremont High School
Weyauwega, WI05-2018
Skills
- Social media monitoring and trends
- Customer engagement strategies
- Content development
- Adobe Photoshop and Lightroom
- Canva proficiency
- Photography techniques
- Critical thinking
- Problem solving
- Multitasking
- Attention to detail
- Team training and development
- Positive demeanor
- Telephone etiquette
- Quick learner
Timeline
Social Media Specialist
Alta Resources
09.2022 - Current
Bartender
Player 2 Arcade Bar
06.2021 - 09.2022
Bartender
Willie Beamons
09.2020 - 06.2021
Customer Service Representative
VF Corporation
10.2019 - 08.2020
High School Diploma -
Weyauwega Fremont High School