Marissa Hernandez
Chandler,AZ
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistance
EUREST/Intel
01.2026 - Current
- Managed telephone inquiries and directed clients with a focus on professionalism and confidentiality. Supported management in preparing sensitive employment documents and coordinated staffing coverage for unexpected absences. Cultivated positive relationships with colleagues and supervisors. Processed vendor invoices with attention to detail and compliance with pricing agreements while completing monthly reconciliations. Participated in mandatory training sessions and maintained a clean and safe work environment while fulfilling additional responsibilities.
EHS CI Project Coordinator
WWPS/Intel
04.2024 - 04.2025
- Participated in project design meetings to suggest necessary improvements. Assisted in identifying potential problems and technical issues while developing effective solutions. Managed project proposals, memos, meeting minutes, and emails. Communicated with clients to clarify project requirements, scope, and objectives. Distributed monthly updates on safety procedures, incidents, and project successes. Developed and implemented safety campaigns for contractors, including logos, banners, and stickers. Collected and updated data from weekly safety leader walks for presentation at construction safety management team meetings. Coordinated large-scale safety meetings for thousands of trades to address current safety concerns, project changes, and health awareness.
Restaurant Team Member
Salad and Go
03.2022 - 08.2022
- Collaborated in a fast-paced, high-volume team environment to ensure efficient daily operations while preparing made-to-order salads and menu items with accuracy and attention to food safety standards. Delivered exceptional customer service through counter and drive-thru interactions, maintaining a professional and friendly demeanor. Supported a positive team culture with an energetic attitude, upheld cleanliness and organization of prep areas, and assisted with opening and closing duties including inventory, restocking, and cleaning. Trained new team members on food preparation, service protocols, and safety guidelines, operated POS systems to process transactions quickly and accurately, and adapted effectively to shifting priorities during peak hours while maintaining high service and quality standards.
Mortgage Loan Processor
Freedom Financial
06.2018 - 03.2022
- Review mortgage loan applications to prepare them for Underwriters, working closely with applicants to obtain crucial missing documents. I carefully reviewed and inputted data from important documents such as credit reports and home titles and reached out to clients’ mortgage insurance companies to have us added as the payee. Demonstrating a strong attention to detail and the ability to work efficiently, I managed multiple applications simultaneously. I excelled at following up with applicants and insurance companies to complete the application process and move customers to the next step, all while maintaining a sense of urgency and understanding the sensitive situations clients were facing. Proficiency in data entry.
Customer Service Representative
Freedom Financial
- Managed client inquiries through inbound calls, providing detailed information and updates using Sales Force. I guided clients through creditor call procedures and settlement processes, authorizing or rejecting settlements while explaining the associated benefits and risks. I reviewed and uploaded account documents to ensure they met program criteria. I effectively resolved client issues and escalated cases when necessary. Additionally, I provided clients with the necessary documentation and created digital forms using DocuSign. Throughout my tenure, I maintained excellent customer service by deescalating challenging calls and multitasking between calls, emails, and document management.
Legal Support Relationship Specialist
Freedom Financial
- Reviewed litigation and non-litigation accounts, updated Salesforce with current account information, and created settlements using Settlement agreement letters. I investigated payment issues on existing settlements and processed client documents for accounts placed with McCarthy Law Firm. I efficiently handled high volumes of settlement letters, ensuring quick and accurate data entry. I worked daily with Google Docs and File Transfer Protocol, ran personal reports in Salesforce to review pending accounts and track daily production.
Negotiations Admin
Freedom Financial
- Evaluated negotiator-submitted accounts with atypical settlement percentages to determine client presentation, considering factors such as client stage, account balance, and creditor history. I verified uploaded account numbers in the system by reviewing notes and credit reports. I also assessed accounts not prioritized by clients, deciding their presentation based on negotiator fund allocation, client program stage, and creditor relations. I managed ATC extraction and zip file creation for creditor submissions using Excel. Additionally, I analyzed collection letters, updated client information in Sales Force, and processed settlement letters to finalize settlements. I investigated unlocatable accounts by contacting creditors and ran reports to enhance productivity by filtering relevant accounts. Throughout my tenure, I consistently exceeded personal goals and demonstrated flexibility in task switching and timely completion, with proficiency in data entry.
Education
High School Diploma -
Betty H. Fairfax
LaveenSkills
- Data Management and Administrative Accuracy
- Analytical and Problem-Solving Abilities
- Leadership and Team Collaboration
- Administrative support
- Time management
- Microsoft Excel
- Computer proficiency
- Customer relations
- Strong problem solver
- Critical thinking
- Scheduling
- Professional communication
- Patience and tolerance
- Active learning
- Deadline oriented
Timeline
Administrative Assistance
EUREST/Intel
01.2026 - Current
EHS CI Project Coordinator
WWPS/Intel
04.2024 - 04.2025
Restaurant Team Member
Salad and Go
03.2022 - 08.2022
Mortgage Loan Processor
Freedom Financial
06.2018 - 03.2022
Customer Service Representative
Freedom Financial
Negotiations Admin
Freedom Financial
Legal Support Relationship Specialist
Freedom Financial
High School Diploma -
Betty H. Fairfax