Marissa Hershey
Marietta,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
LEAD BOOK SELLER & BARISTA
BOOKS-A-MILLION
12.2021 - 08.2023
- Answering both general/specific customer questions about the company's products/services transactions as well as handling order cancellations, product returns, or exchanges
- Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers
- Providing information about a company's special offerings and upselling related products/services, if appropriate, when engaging with customers
- Good listening, clear communication, empathy, ability to use positive language, etc
- Able to diffuse frustrated customers and ensure effective and successful complaint resolution
- High attention to detail
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
- Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
WAREHOUSE ASSOCIATE
AMAZON
08.2020 - 04.2021
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Adhere to strict safety, quality, and fulfillment production standards
- Improved warehouse efficiency by streamlining inventory management processes.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
Diploma - Culinary Arts
Auguste Escoffier School of Culinary Arts
06.2019
Diploma - Culinary Arts
Auguste Escoffier School of Culinary Arts
Online11.2024
Skills
- Professional Networking
- Customer Engagement
- Upselling
- Brand Awareness
- Sales Techniques
- Inventory Management
- Professionalism
- Problem-solving abilities
Activities
I am an avid lover of books and literature in most forms, and a rookie author myself. I try to get more active in the surrounding community such as hiking, and taking my dog to new places for us to explore. I was a part of the Volunteer Committee in UPJ for a short mission where we walked a large chunk of the area to clean up the towns and replant flowers outside shops and parks. It was a rewarding experience as I had the opportunity to create new relations and give a few towns a new beautiful sight to see.
Timeline
LEAD BOOK SELLER & BARISTA
BOOKS-A-MILLION
12.2021 - 08.2023
WAREHOUSE ASSOCIATE
AMAZON
08.2020 - 04.2021
Diploma - Culinary Arts
Auguste Escoffier School of Culinary Arts
Diploma - Culinary Arts
Auguste Escoffier School of Culinary Arts