Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shannon Landry

Dallas,TX

Summary

Accomplished Seller Operations Team Lead at Vivid Seats, adept in leadership and team management, and operational efficiency. Spearheaded recruitment and training, enhancing team productivity by 10%. Excelled in strategic planning and customer engagement, leveraging professional networking to exceed performance goals. Demonstrates a robust blend of process improvement and customer service management skills.

Overview

11
11
years of professional experience

Work History

Seller Operations Team Lead

Vivid Seats
06.2023 - Current
  • Developed strategic plans and led recruitment efforts to build high-performing teams.
  • Established and monitored performance goals, providing constructive feedback to drive results leading to 15% increase in performance.
  • Implemented training programs that reduced bottlenecks and improved operational efficiency.
  • Conducted regular evaluations and coaching sessions to enhance team productivity.
  • Managed staffing and schedules to meet customer service demands during peak periods.

Customer Service Team Manager

Chewy.com
05.2020 - 04.2023
    • Spearheaded process improvements and established standard procedures for customer support.
    • Monitored KPIs and metrics to identify trends and drive performance improvements.
    • Conducted regular coaching sessions and performance reviews to optimize team performance.
    • Implemented customer service policies and procedures to ensure consistent service delivery.
    • Resolved complex customer issues promptly and effectively, ensuring high satisfaction levels.

Night Shift Manager

CVS
08.2018 - 03.2020
  • Managed nightly operations, including sales reconciliation and staff supervision.
  • Led a team of 15+ members, providing training and performance coaching to optimize efficiency.
  • Implemented operational procedures and resolved issues to ensure smooth shift operations.
  • Fostered a positive work environment through effective communication and team engagement.

Pharmaceutical Product Coordinator

Health Coalition, Inc.
02.2016 - 06.2018
  • Oversaw inventory management and quality assurance programs, achieving 10% operational improvement.
  • Developed and implemented policies to enhance team performance and operational efficiency.
  • Maintained strong vendor relationships and ensured compliance with regulatory guidelines.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Reduced project downtime with quality product inspections.

Learning and Development Coordinator

Amazon
08.2013 - 01.2016
  • Managed training programs for new hires and existing employees, enhancing productivity and skill levels..
  • Selected and assigned instructors to conduct specific training programs.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Coordinated technical and professional development sessions to support organizational goals.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Education

High School Diploma -

Lewisville High School
Lewisville, United States
05.1994

Skills

  • Professional Networking
  • Customer Engagement
  • Leadership and Team Management
  • Operational Efficiency
  • Performance Maximization
  • Recruitment and Training
  • Process Improvement
  • Customer Service Management
  • Strategic Planning and Analysis
  • Performance Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Seller Operations Team Lead

Vivid Seats
06.2023 - Current

Customer Service Team Manager

Chewy.com
05.2020 - 04.2023

Night Shift Manager

CVS
08.2018 - 03.2020

Pharmaceutical Product Coordinator

Health Coalition, Inc.
02.2016 - 06.2018

Learning and Development Coordinator

Amazon
08.2013 - 01.2016

High School Diploma -

Lewisville High School

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Shannon Landry