Marissa Hinojosa
San Antonio,TX
Summary
Dynamic medical professional with extensive experience at Theda Oaks Ambulatory Surgery Center, excelling in front desk operations and appointment scheduling. Proven ability to enhance patient experiences through compassionate service and meticulous attention to detail. Skilled in medical terminology and adept at managing high call volumes while maintaining professionalism and confidentiality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Theda Oaks Ambulatory Surgery Center
05.2024 - Current
- Verified patient insurance, demographics, and health history to ensure accurate records.
- Delivered compassionate customer service, fostering a welcoming environment for patients and families..
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Patient Care Technician
Hill Country Ambulatory Surgery Center
10.2020 - 05.2024
- Facilitated timely endoscopic procedures by assisting physicians with scope insertions and biopsies.
- Reduced infection risk through thorough cleaning and maintenance of endoscopes and accessories.
- Set up and dismantled procedure rooms to ensure readiness for upcoming procedures.
- Monitored vital signs, reporting changes to nursing staff for prompt medical intervention.
- Trained new Patient Care Technicians on best practices for consistent care delivery.
- Maintained clean, organized environment to enhance patient safety and comfort.
- Contributed to positive patient experiences by ensuring rooms remained well-stocked and orderly.
Endoscopy Technician
Hill Country Ambulatory Surgery Center
10.2020 - 05.2024
- Transcribed phone messages and relayed them to appropriate personnel promptly.
- Maintained organized waiting room by stacking magazines, removing trash, and cleaning glass surfaces.
- Streamlined appointment scheduling, enhancing patient flow and reducing wait times.
- Coordinated specialist referrals and facilitated efficient transfer of medical records as necessary.
- Expanded technical skillset through specialized training on various endoscopic equipment.
- Set up endoscopy suites with necessary equipment and supplies for procedures.
- Collaborated with physicians and nurses to create individualized patient care plans prioritizing comfort.
- Provided attentive care during endoscopic procedures to enhance patient comfort and minimize anxiety.
Medical Receptionist
Hill Country Ambulatory Surgery Center
10.2020 - 05.2024
- Adhered to strict HIPAA guidelines, ensuring patient privacy and confidentiality.
- Maintained accurate medical records for patients, enhancing data integrity.
- Supported healthcare providers with administrative tasks, allowing focus on quality patient care.
- Fostered loyalty and trust among patients through strong relationship development.
- Collaborated effectively with colleagues to contribute to a positive work environment.
Environmental Services Housekeeper
Aramark
05.2021 - 08.2022
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Dialysis Technician
Baylor Scott & White Medical Center
06.2016 - 11.2017
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
- Monitored patient's vital signs and adjusted dialysis treatment parameters.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Disinfected dialysis station, equipment, and chairs after completion of each patient treatment.
Environmental Services Housekeeper
Baylor Scott & White Medical Center
08.2013 - 05.2017
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Education
Certification - Medical Billing & Coding
Southern Career Institute
San Antonio, TX08.2025
High School Diploma -
Thrall ISD
Thrall, TX06.2011
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Certification
CPR certified
Timeline
Medical Receptionist
Theda Oaks Ambulatory Surgery Center
05.2024 - Current
Environmental Services Housekeeper
Aramark
05.2021 - 08.2022
Patient Care Technician
Hill Country Ambulatory Surgery Center
10.2020 - 05.2024
Endoscopy Technician
Hill Country Ambulatory Surgery Center
10.2020 - 05.2024
Medical Receptionist
Hill Country Ambulatory Surgery Center
10.2020 - 05.2024
Dialysis Technician
Baylor Scott & White Medical Center
06.2016 - 11.2017
Environmental Services Housekeeper
Baylor Scott & White Medical Center
08.2013 - 05.2017
Certification - Medical Billing & Coding
Southern Career Institute
High School Diploma -
Thrall ISD
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