Marissa Jim
Summary
Diligent Certified Pharmacy Technician with extensive experience at Walmart and the U.S. Navy, excelling in medication accuracy and customer service. Proven ability to enhance patient care through effective problem-solving and relationship building. Successfully managed medication dispensing and inventory control, ensuring safety and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction. Committed to maintaining HIPAA compliance while training teams and optimizing pharmacy operations for efficiency and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
11.2019 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed opening and closing duties for pharmacy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Assisted patients and customers with selecting appropriate over-the-counter items
- Traveled to assist other pharmacies with daily tasks when necessary
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
U.S Navy/Certified Pharmacy Technician
United States Navy, USN
06.2014 - 07.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Centennial High School
Pueblo, COCertification - Pharmacy Technician
U.S. Navy
San Antonio, TX06-2020
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance processing
- Relationship building
- Prioritization and organization
- Certified pharmacy technician (cpht)
- Confidentiality and HIPAA comppliance
- Troubleshooting malfunctioning equipment
- Pharmacy operations
- Team collaboration
Certification
- CPhT - Certified Pharmacy Technician
-PTCB
- State Certified Pharmacy Technician
- -Colorado
-Tennessee
Timeline
Certified Pharmacy Technician
Walmart
11.2019 - Current
U.S Navy/Certified Pharmacy Technician
United States Navy, USN
06.2014 - 07.2019
Centennial High School
Certification - Pharmacy Technician
U.S. Navy