Marissa Johnson
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
Work History
State Coordinator
Otis Elevator
San Francisco, CA/ Oakland CA (Remote)
11.2019 - Current
- Responsible for managing all state compliance work and meeting compliance deadlines on time
- Responsible for client communication and information on pending orders
- Responsible for sending draft proposals to RSA
- Responsible for booking proposals in K2
- Responsible for managing invoicing on all state work and state work repairs
- Coding all state preliminary Orders from customers
- Manage/support the service technicians in the field on all state work
- Maintain smartsheets -Maintain client communication and relationships.
- Scheduled Fire Testing for mechanics.
Peninsula Place Home Owners Association
Peninsula Place Home Owners Association
San Bruno, CA
07.2016 - 11.2019
- Provided information to callers and drafted office emails
- Answered and directed incoming calls using multi-line telephone system
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Kept reception area clean and organized to offer positive first impression to every visitor
- Monthly Rent
- Answering Phones
- Ordering Office Supplies.
Administrative Assistant
Casa Pacifica Apartments
Pacifica, CA
01.2015 - 04.2016
- Proofed and edited letters and other correspondence to correct grammar and spelling errors
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Kept reception area clean and organized to offer positive first impression to every visitor
- Sorted mail, answered multi lined phone, scheduled appointments
- Scanned and filed paperwork.
- Provided information to callers and drafted office emails
- Answered and directed incoming calls using multi-line telephone system
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Kept reception area clean and organized to offer positive first impression to every visitor
- Monthly Rent
- Ordering Office Supplies.
Receptionist
Millbrae Self Storage
Millbrae, CA
07.2013 - 04.2016
- Oversaw office inventory by restocking supplies and submitting purchase orders for new products
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
- Received incoming packages and mail, dispersed parcels and shipped outgoing items
- Responded to customer concerns and issues by phone and email
- Sorted incoming mail and directed to correct personnel each day.
Reception Manager
Visions Seaside Spa
11.2009 - 07.2013
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Made employee schedules
- Assisted customers during there visit
- Collected payments for products and services
- Scheduled appointments for customers
- Managed the cash drawer on a daily basis
- Ran electronic funds each month for customer packages
- Open and closed salon
- Cleaned the salon and kept towels washed.
Education
Skyline College
San Bruno, CASkills
- Statement issuing Bill processing Adjustment posting
- Accounts receivable Payment management Customer Service
- Microsoft Office
- Smartsheets
- Teams
- Customer Service
- Professional
- Proficient
Timeline
State Coordinator
Otis Elevator
11.2019 - Current
Peninsula Place Home Owners Association
Peninsula Place Home Owners Association
07.2016 - 11.2019
Administrative Assistant
Casa Pacifica Apartments
01.2015 - 04.2016
Receptionist
Millbrae Self Storage
07.2013 - 04.2016
Reception Manager
Visions Seaside Spa
11.2009 - 07.2013
Skyline College