Marissa Joiner
Sherwood,AR
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and determined professional with excellent charting abilities. Current student working toward a bachelors degree in Psychology and seeking opportunity to begin career.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Certified Nursing Assistant
Conway Human Development Center
Conway, AR
05.2024 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Used mobility devices to transport patients.
- Transported patients to treatment units, using wheelchair or stretcher.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Served meals to patients in their homes and assisted with feeding when needed.
- Documented information in patient charts and communicated status updates to care team.
- Responded quickly to emergency situations involving sudden illness or injury.
Operations Manager
Office Depot
North Little Rock, Arkansas
08.2023 - 05.2024
- Established performance metrics, monitored progress, and provided feedback to team members
- Managed daily operations, ensuring smooth workflow and timely completion of tasks
- Developed and implemented operational policies and procedures to improve efficiency
- Assessed resource needs based on projected workload, allocating resources appropriately for maximum efficiency
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations
- Communicated clear objectives and implemented hands-on strategies resulting in peak performance
- Organized resources, supplies and teams to meet operational demand and core metrics
Retail Assistant Manager
Maurices
North Little Rock, Arkansas
10.2021 - 08.2023
- Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints
- Maintained impeccable store, keeping all areas clean, merchandise stocked and shelves faced for optimal presentation
- Kept paperwork updated with internal standards and legal requirements
- Oversaw employee recruitment, training and onboarding processes
- Managed daily workloads by organizing schedules and delegating tasks
Team Member
Chick Fil A
North Little Rock, Arkansas
02.2019 - 08.2021
- Helped keep team efficient with well-stocked supplies
- Kept equipment working properly with regular inspections and maintenance
- Boosted team efficiency by learning all roles and rotating through positions
- Completed assigned tasks under minimal supervision and to desired standard
- Addressed customer needs by responding to specific requests
- Communicated effectively with team members to resolve conflicts
- Managed time effectively to complete tasks within deadlines
Education
Bachelor of Science in Psychology - General Psychology
Walden University
Minneapolis, MN 08.2022 - 05.2024
High School Diploma -
Central Arkansas Christian School
North Little Rock, AR05.2021
Some College (No Degree) - Post Baccalaureate Pre-Medical Certificate
South College
Knoxville, TNSkills
- P&L Management
- Maintenance Planning
- Data Analysis
- Financial Management
- Customer Service
- Communication
- Listening
- Patient-focused care
- Documenting behaviors
- Care plan implementation
- Compassionate
- Patient management
Languages
English
Timeline
Certified Nursing Assistant
Conway Human Development Center
05.2024 - Current
Operations Manager
Office Depot
08.2023 - 05.2024
Bachelor of Science in Psychology - General Psychology
Walden University
08.2022 - 05.2024
Retail Assistant Manager
Maurices
10.2021 - 08.2023
Team Member
Chick Fil A
02.2019 - 08.2021
High School Diploma -
Central Arkansas Christian School
Some College (No Degree) - Post Baccalaureate Pre-Medical Certificate
South College