Marissa Klasko
Jimmy John’s
Clarkston,MI
1
Certification
4
years of professional experience
Dynamic General Manager with a proven track record at Jimmy John’s, excelling in operations management and team leadership. Skilled in training and development, I enhanced customer relations and resolved issues swiftly, driving satisfaction. I constantly hit labor goals, food cost goals, and customer satisfaction goals weekly, ultimately leading to a growth of sales.
Work History
General Manager
1 Year 2 Months- Directed daily store operations to maintain speed, service, and order accuracy.
- Managed crew schedules to balance labor coverage and business demand.
- Trained team members on food safety, preparation standards, and guest service.
- Monitored inventory levels and placed product orders to prevent shortages.
- Reviewed sales trends and labor costs to support budget control.
- Resolved customer concerns quickly to protect satisfaction and repeat business.
- Enforced cleanliness and safety procedures across kitchen and service areas.
- Coached shift leaders to improve accountability, productivity, and operational consistency.
Assistant General Manager
1 Year- Supervised daily shift operations, ensuring fast service and accurate sandwich preparation
- Trained crew members on customer service, food safety, and sandwich assembly standards
- Managed cash handling, register accuracy, and end-of-shift reconciliation procedures
- Coordinated inventory checks, product ordering, and stock rotation to support availability
Crew Member
1 Year 2 Months- Prepared sandwiches quickly while following Jimmy John's portioning and build standards.
- Sliced meats and vegetables safely using deli equipment and proper food-handling procedures.
- Took customer orders accurately at counter and drive-thru, maintaining fast service flow.
- Restocked bread, produce, and packaging supplies to support continuous operations.
Server
6 Months- Greeted guests promptly and guided menu selections with attentive, friendly service.
- Recorded orders accurately and relayed special requests to kitchen staff.
- Delivered food and beverages efficiently while maintaining table readiness.
- Checked order accuracy and resolved minor issues to support guest satisfaction.
Education
GED
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Customer relations
Training and development
Inventory control
Scheduling
Certification
Serv Safe Certified
Timeline
General Manager
Jimmy John’s
09.2025 - CurrentRead More
Assistant General Manager
Jimmy John’s
09.2024 - 09.2025Read More
Crew Member
Jimmy John’s
07.2023 - 09.2024Read More
Server
Red Olive Restaurant
09.2022 - 03.2023Read More
Howell Highschool
GED
Read More