Marissa Lamb
Chico,California
Summary
Proven leader and effective problem-solver with extensive experience at PetSmart, adept at enhancing store performance and customer satisfaction. Excelled in inventory control and team building, significantly improving operational efficiency and fostering a positive work culture. Skilled in customer engagement and resolving escalated issues, driving increased sales and brand loyalty. Accomplished Assistant Store Manger skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
PetSmart
05.2014 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed 20+ employee's including all managers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Associate of Arts - Applied Business And Technology Solutions
Arizona State University
Tempe, AZ05.2026
Associate of Science - Business Administration
Yuba College
Marysville, CA05.2015
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Store operations
- Stock management
- POS Systems
- Hiring and Training
- Issue Resolution
Timeline
Assistant Store Manager
PetSmart
05.2014 - Current
Associate of Arts - Applied Business And Technology Solutions
Arizona State University
Associate of Science - Business Administration
Yuba College