MARISSA LASTER
Temecula,Ca
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Circle Oak Ranch Weddings
Fallbrook, CA
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Provided support to brides and grooms leading up to their wedding day by answering questions and offering guidance on various aspects of the planning process.
- Contributed to successful events by creating detailed timelines and checklists for all involved parties.
- Assisted in the planning and coordination of weddings, ensuring every detail was executed to perfection.
- Authorized financial transactions with vendors for event services.
- Confirmed permits, insurance, and notices needed for events.
- Participated in post-event debriefs with lead coordinator and other team members to continually improve processes and service offerings.
- Maintained accurate records of client information, contracts, invoices, and payments using organizational tools such as spreadsheets or software programs.
- Managed setup and breakdown of event decor, working closely with design team to execute client''s vision accurately.
- Supported lead coordinator in day-of responsibilities, ensuring a smooth flow of activities throughout the event.
- Streamlined communication between clients, vendors, and staff for seamless event execution.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Associate
IN N OUT
Temecula, Ca
05.2015 - 04.2022
- Create a sparkling work environment while maintaining high quality customer service
- Quickly and efficiently take customer orders in a high pace work environment
- Complied with health and safety standards and regulatory requirements to safeguard staff and assets
- Resolved or escalated business problems to keep operations moving smoothly
- Maintained thorough knowledge of a complex order taking system while also having the responsibility of keeping a cash drawer that was checked at the end of each shift to ensure correct change was being given back to the customer
- Quickly and efficiently prepped all produce for the entire store each day, multiple times a day
- Prepared customers orders by cooking and prepping the burgers, fries, and drinks in a high stress work environment
- Providing the best customer service possible to every customer through the dining room and drive through.
Head Bartender
Pinnacle Restaurant
Temecula, Ca
06.2018 - 02.2020
- Conducted proper housekeeping, including inspecting bottles for purity, proper maintenance of equipment and storing foods properly
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Used POS system to process cash and credit card transactions
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
- Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques
- Verified legal drinking age of patrons through stringent ID checks
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
- Reported or resolved safety hazards such as spills or broken glassware
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
- Measured and mixed ingredients such as liquor, soda, and garnishes to prepare cocktails in accordance with established recipes
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
- Organized glasses and cleaned bar equipment to stay ready for customer needs.
Hostess
Pinnacle Restaurant
Temecula, Ca
01.2015 - 02.2020
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Escorted guests to tables, provided menus, and discussed daily specials
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Set up and cleared tables at peak times to seat patrons more quickly
- Observed dining room to monitor guest satisfaction and provided assistance when needed
- Handled banquet room and patio reservations for private and special events
- Addressed and resolved guest complaints, escalating to management when necessary
- Greeted guests and bade farewell to departing guests, presented menus, and announced name of server
- Maintained organized hostess station and restocked supplies
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food
- Answered incoming calls and provided information regarding hours of operation, location, and menu items
- Maintained neat and well-groomed appearance and observed uniform requirements
- Met needs of guests by listening to special requests and accommodating accordingly
- Assessed seating needs for each party and used OpenTable to indicate empty and occupied tables.
Volleyball Coach
Temecula Valley Unified School District
Temecula, Ca
08.2017 - 10.2019
- Developed game strategies based on analyses of opposing team tactics and previous matches
- Instilled discipline to keep players diligent in attending warm-up and practice sessions
- Managed workout sessions and practice drills to keep players in physical shape
- Taught regulations, techniques, and general strategies to enforce gameplay and rules
- Assessed players' skills and assigned team positions to determine game strategy based on team capabilities
- Planned and conducted regularly scheduled practice sessions during sports season to emphasize fundamental skills, safety, and rules
- Trained assistant coaches in techniques, skills, and strategies to optimize team success
- Taught players about the rules and strategies of the sport to improve performance
- Motivated athletes to always be improving in all aspects of their lives
- Advised students on team and academic matters to keep all athletes compliant with program requirements.
Education
High School Diploma -
Temecula Valley High School
Temecula, CASkills
- POS system operation
- Customer service
- Training
- Teamwork
- Multitasking
- Verbal communication
- Order management
- Safe food handling procedures
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Computer Proficiency
- Filing
- Customer Relations
- Documentation and Recordkeeping
- Verbal Communication
- Data Management
Timeline
Administrative Assistant
Circle Oak Ranch Weddings
04.2022 - Current
Head Bartender
Pinnacle Restaurant
06.2018 - 02.2020
Volleyball Coach
Temecula Valley Unified School District
08.2017 - 10.2019
Associate
IN N OUT
05.2015 - 04.2022
Hostess
Pinnacle Restaurant
01.2015 - 02.2020
High School Diploma -
Temecula Valley High School