Marissa Lauderdale
10306 Bono Ln, Stockton,CA
Summary
Dynamic General Manager with proven leadership at MOD Pizza, excelling in operations management and team building. Enhanced profitability through strategic initiatives and improved employee satisfaction. Expert in inventory control and customer relations, fostering strong partnerships while ensuring compliance with food safety standards. Committed to cultivating a positive work environment and driving results.
Overview
13
13
years of professional experience
Work History
General Manager
MOD Pizza
Brentwood, CA
01.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Fostered robust connections with clients, vendors, and partners.
- Ensured food safety standards with proper handling, cooking, and storage techniques.
- Finical Acumen
- Shipment management
Service Manager
Chipotle
Riverbank, CA
01.2012 - 01.2018
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Resolved customer complaints in professional and timely manner.
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
- Conducted regular facility inspections to identify potential hazards, resulting in swift implementation of corrective measures.
- Maintained up-to-date knowledge on food safety regulations and best practices, ensuring continuous compliance within the organization.
- Inventory Control
- Shipment Processing
Education
G.E.D -
Stockton Adult School
Stockton, CA05.2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Administrative skills
- Client relations
- Schedule management
- Labor cost controls
Timeline
General Manager
MOD Pizza
01.2018 - Current
Service Manager
Chipotle
01.2012 - 01.2018
G.E.D -
Stockton Adult School