Marissa Laxson
Lowes Home Improvment
Belton,MO
1
Certification
10
years of professional experience
Accomplished team leader recognized for achieving sales targets and improving staff performance. Experience in analyzing data to inform strategic decisions and enhance operational workflows. Dedicated to applying expertise in employee training and customer relationships to achieve business objectives.
Work History
5 Years 2 Months
03.2021 - 05.2026
5 Years 2 Months
Assistant Store Manager of Operations
Lowes Home Improvment | Overland Park, KS
03.2021 - 05.2026
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Trained and mentored staff on operational procedures and customer service best practices.
- Implemented efficient scheduling systems to optimize workforce productivity during peak hours.
- Collaborated with team leaders to develop strategies for improved store merchandising and layout.
- Executed daily operations, ensuring compliance with safety standards and company policies.
- Analyzed sales trends to inform restocking decisions and promotional activities.
- Facilitated communication between departments to enhance workflow efficiency and customer satisfaction.
1 Year 10 Months
05.2019 - 03.2021
1 Year 10 Months
Sales Representative Team Leader
Spectrum | Kansas City, MO
05.2019 - 03.2021
- Led sales team to exceed quarterly targets through effective strategy implementation and performance monitoring.
- Conducted training sessions for new sales representatives, enhancing product knowledge and customer engagement skills.
- Developed and maintained strong relationships with key clients, driving retention and satisfaction levels.
- Analyzed sales data to identify trends, optimize strategies, and improve team performance metrics.
- Collaborated with marketing to align campaigns with sales goals, increasing lead generation efficiency.
2 Years 4 Months
01.2017 - 05.2019
2 Years 4 Months
Lead Retail Consultant
Sprint | Belton, MO
01.2017 - 05.2019
- Led team of consultants to enhance customer engagement and drive sales performance.
- Developed training programs to improve staff knowledge on product offerings and service techniques.
- Analyzed customer feedback to identify trends and implement service improvements.
- Collaborated with management to design promotional strategies that increased foot traffic.
- Mentored junior consultants, fostering skills in sales techniques and customer service excellence.
8 Months
05.2016 - 01.2017
8 Months
Shift Lead Manager
Small Cakes Bakery | Kansas City, MO
05.2016 - 01.2017
- Oversaw daily operations to ensure high-quality product consistency and customer satisfaction.
- Trained and mentored staff on best practices in baking techniques and food safety standards.
- Coordinated inventory management to minimize waste and optimize ingredient usage.
- Implemented process improvements that enhanced production efficiency and reduced downtime.
- Managed scheduling and workflow for a team of bakers, ensuring timely order fulfillment.
Education
High School Diploma
Harrisonville High School | Harrisonville | 05-2013
Skills
Operational efficiency
Scheduling coordination
Store maintenance
Employee engagement
Customer service and engagement
Problem-solving
Verbal and written communication
Store operations
Accomplishments
- Directed daily operations for high volume retail locations ensuring efficient store execution, inventory accuracy, safety compliance, and exceptional customer service.
- Led, coached, and developed teams of more than 100 associates and department supervisors fostering accountability, engagement, and professorial growth.
- Served as acting Store Manager during leadership absences, overseeing all aspects of store performance customer experience, staffing, and operational decision-making.
- Successfully planned and executed physical inventory by coordinating cross-functional teams, improving inventory readiness, and maintaining operational standards.
- Improved operational efficiency by overseeing receiving, freight flow, fulfillment, merchandising, and inventory control process.
- Partnered with District and Regional leadership during operational reviews, inventory preparation, and company initiatives, consistently maintaining company standards.
- Attended Advanced Leadership Training at Lowe's headquarters.
Certification
- American Red Cross Adult & Pediatric First Aid/CPR/AED Certification
- American Red Cross Stop the Bleed Training.
- Lowe's Operations and Safety Training
- Lowe's Leadership & Develop Training
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
03.2021 - 05.2026Read more
Sales Representative Team Leader
Spectrum
05.2019 - 03.2021Read more
Lead Retail Consultant
Sprint
01.2017 - 05.2019Read more
Shift Lead Manager
Small Cakes Bakery
05.2016 - 01.2017Read more
Harrisonville High School - High School Diploma,
Read more