Marissa L. Doklan
Hellertown,PA
Summary
Experienced in building and maintaining positive relationships with professionals and centers of influence. Skilled at problem-solving under pressure and enjoy training others. Enthusiastic and committed to wholeheartedly supporting causes I believe in.
Overview
9
9
years of professional experience
Work History
Recovery Coach & Nurse Case Manager Supervisor
Merakey
08.2019 - Current
- Provide consultation and education to staff and consumers regarding the recovery process and the agency philosophy
- Provide monthly supervision to staff who are providing case-management services, overseeing their caseloads
- Increase compliance by ensuring regulatory paperwork is completed each month
- Monitoring referrals being made and ensuring measurable goals are completed
- Holding weekly team meetings, providing staff with the latest community resources
- Prevent and reduce bad debt by monitoring consumer insurance and review of treatment plan authorization
- Assigning and discharging referrals
- Attend county meetings & Facilitate Clinical Case Conference
- Monitor consumer insurance changes
- Supervising Nurse Case Manager (RN)-focus on the integration of physical and behavioral health for those enrolled in the Recovery Coaching/Blended Case Management program
- Monitor consumers with diabetes and help nurse CM follow up on their A1C Levels
- Oversee CM RN to support consumers who have chronic medical conditions, multiple ER visits or hospitalizations for medical issues
Administrative Case Manager
Merakey
07.2018 - 08.2019
- Link consumers to community resources
- Complete referrals and housing assistance
- Apply for health insurance and other state benefits
- Administration work such as billing, filing, developing spreadsheets
Recovery Coach
Merakey (formally known as NHS)
07.2015 - 06.2018
- Assessing and linking consumers to local resources
- Collaboration with other team members and outside agencies
- Experience of working in an environment with a diverse population
- Displaying clear communication skills
- Creating service plans/opening charts/ assessing consumers needs
- Providing support and initiative-taking in crisis situations
Education
MS - Human Services Community and Social Services
Capella University
BS - Psychology
Penn State University
Lehigh Valley, PASkills
- Strong Leadership Abilities
- Deadline-Driven Work Ethic
- Microsoft Office/Word/Teams/Excel and Zoom
- Strong Communication Skills
- Effective Time Management
- Interaction With Multicultural Groups
References
References are available upon request.
Educationcertifications
- Capella University, MS, Human Services Community and Social Services
- Penn State University, Lehigh Valley, PA, BS, Psychology, Rehabilitation Human Services
Timeline
Recovery Coach & Nurse Case Manager Supervisor
Merakey
08.2019 - Current
Administrative Case Manager
Merakey
07.2018 - 08.2019
Recovery Coach
Merakey (formally known as NHS)
07.2015 - 06.2018
MS - Human Services Community and Social Services
Capella University
BS - Psychology
Penn State University
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