Marissa Leeper

• Instructed waiters on how to respond appropriately to customer complaints or inquiries.
• Insured that all trainees are aware of the company's policies and procedures regarding workplace safety.
• Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
• Managed multiple tasks simultaneously while maintaining high quality standards of service.
• Completed assigned tasks within designated timeframes.
• Provided exceptional service to high volume of daily customers.

•Created reports on monthly sales performance for executive review.

•Designed innovative approaches to improve overall store operations efficiency.

•Collaborated with marketing department to develop promotional campaigns that increased sales volume.

•Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.

•Increased profitability and revenue by identifying customer needs and determining appropriate offerings.