Marissa Lewis
Conshohocken,PA
Summary
Dynamic professional with extensive experience in customer service and child supervision, notably at Overbrook Country Club. Excelled in maintaining high customer satisfaction and providing emotional support, showcasing strong conflict resolution abilities and dependability. Demonstrated expertise in hospitality and child safety, significantly enhancing client and guest experiences. Hardworking and diligent student with experience and good references for childcare work. Experienced in early childhood development.
Overview
6
6
years of professional experience
Work History
Waitress
Overbrook Country Club
05.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff on operating procedures and company services.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Childcare Provider
Multiple Families
06.2018 - Current
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated positively with children and guardians.
- Communicated with parents regarding children's progress and development, raising any issues.
- Reassured children when upset providing emotional support and stability.
- Administered medications by following strict instructions from parents.
- Encouraged children to be understanding and patient with others.
Waitress
Radnor Hunt
03.2021 - 10.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Receptionist
Massage Envy Spa
12.2020 - 03.2021
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Psychology
Cabrini University
Radnor, PABachelor of Science - Psychology
University of The Sciences
Philadelphia, PABachelor of Science - Psychology
Saint Joesphs University
Philadelphia, PA05-2025
Skills
- Customer Service
- Child Safety
- Hospitality and accommodation
- Positive and professional
- Building rapport
- Calm Demeanor
- Conflict resolution abilities
- Multitasking
- Emotionally supportive
- Child Supervision
- Child psychology knowledge
- Boundary Setting
- Giving medicines as appropriate
- Dependability
Timeline
Waitress
Radnor Hunt
03.2021 - 10.2021
Receptionist
Massage Envy Spa
12.2020 - 03.2021
Waitress
Overbrook Country Club
05.2019 - Current
Childcare Provider
Multiple Families
06.2018 - Current
Bachelor of Science - Psychology
Cabrini University
Bachelor of Science - Psychology
University of The Sciences
Bachelor of Science - Psychology
Saint Joesphs University
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