Marissa Limon
Milwaukee,WI
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
V.F. Corporation
10.2020 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitors delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Processes account adjustments accurately, maintaining consistency in billing records.
Payment Processor
Payclearly
08.2024 - 05.2025
- Verified payment details to maintain compliance with financial regulations and company policies.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Processed transactions accurately, ensuring compliance with regulatory requirements.
Pharmacy Customer Service Representative
BroadPath Healthcare Solutions
04.2023 - 12.2024
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI6 2017
Skills
- Payment Negotiations
- Credit and Collections
- CRM Software Knowledge
- Upselling and Cross Selling
- Customer Service
- Inbound and Outbound Calling
- Insurance Verification
- Patient Account Management
- Prior Authorization process
- Medical Appeals handling
- Time Management
- Call Center Experience
Timeline
Payment Processor
Payclearly
08.2024 - 05.2025
Pharmacy Customer Service Representative
BroadPath Healthcare Solutions
04.2023 - 12.2024
Customer Service Representative
V.F. Corporation
10.2020 - Current
High School Diploma -
Pulaski High School