Marissa Lollie
Gilbert,AZ
Summary
Equipped with a strong desire to learn, a willingness to collaborate, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Transaction Coordinator
Opendoor
Phoenix, AZ
12.2022 - 11.2024
- Coordinated transaction processes to ensure timely and accurate closings.
- Managed communication between buyers, sellers, and agents throughout transaction lifecycle.
- Reviewed and verified documentation for compliance with company policies and regulations.
- Collaborated with cross-functional teams to enhance operational support in high-volume periods.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Responsible for transferring a monthly average of $100,000,000 for acquisition of homes.
- Maintained detailed records of transaction activities, providing reliable data for financial and legal audits.
- Improved accuracy in financial processing by closely coordinating with escrow companies, ensuring all fees are accurately accounted for.
Call Center Representative
Equiant
Chandler, AZ
01.2021 - 05.2021
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
Picker
Amazon
Phoenix, AZ
04.2020 - 09.2020
- Selected and retrieved products efficiently to meet daily order fulfillment targets.
- Operated handheld scanning devices for accurate inventory management and tracking.
- Collaborated with team members to optimize picking processes and reduce operational delays.
- Maintained cleanliness and organization of work area to ensure safety standards compliance.
Barista
Starbucks
Mesa, AZ
11.2017 - 02.2019
- Prepared high-quality beverages according to standardized recipes and customer specifications.
- Enhanced customer experience through effective communication and personalized service.
- Maintained cleanliness and organization of workstations and equipment in compliance with health standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Customer Liaison
STAX3D
Gilbert, AZ
05.2016 - 08.2017
- Developed expertise in company products and services to provide knowledgeable assistance to customers.
- Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Prioritized and organized projects according to deadlines, time required for completion and amount of work needed for completion.
- Frequently used Maya and Zbrush to produce 3D art pieces and designs for custom projects and retail items.
- Assisted with maintaining continuous 3D prints on various types of printers.
Education
Certificate of Completion - 3D Animation And Game Design
East Valley Institute of Technology
Mesa, AZ05-2016
High School Diploma -
Williams Field Highschool
Higley, AZ05-2013
Certificate of Completion - Culinary Arts
East Valley Institute of Technology
Mesa, AZ05-2013
Skills
- Client relationship building
- POS systems
- Data entry proficiency
- Customer service
- Willing to learn
- Attention to detail
- Contract comprehension
- Empathy and patience
- Teamwork and collaboration
- Creative thinking
- Interpersonal skills
- Effective communication
Timeline
Transaction Coordinator
Opendoor
12.2022 - 11.2024
Call Center Representative
Equiant
01.2021 - 05.2021
Picker
Amazon
04.2020 - 09.2020
Barista
Starbucks
11.2017 - 02.2019
Customer Liaison
STAX3D
05.2016 - 08.2017
Certificate of Completion - 3D Animation And Game Design
East Valley Institute of Technology
High School Diploma -
Williams Field Highschool
Certificate of Completion - Culinary Arts
East Valley Institute of Technology