Marissa Malandrino
St Petersburg,FL
Summary
Client-focused professional with experience building loyal guest relationships, supporting high-volume service, and maintaining accuracy under pressure. Strong communication, multitasking, and teamwork skills paired with product education, upselling, and compliance-minded work that supports customer satisfaction and repeat business.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Esthetician
Skin Spa New York
Miami, FL
04.2021 - 08.2026
- Developed and maintained loyal client base, enhancing client retention rates
- Educated clients on procedures, contributing to increased product sales
- Upheld strict protocols, ensuring compliance with state board regulations
Cocktail Waitress
Palm Tree Club
Miami, FL
03.2026 - 08.2026
- Upsold menu items to guests, increasing per sale revenue and enhancing overall profitability
- Organized and multitasked effectively to address simultaneous guest, team, and business needs, minimizing delays and errors
Cocktail Waitress
E11even
Miami, FL
04.2018 - 03.2026
- Tenacious performance under high volume pressure
- Cultivated guest loyalty by building strong rapport with frequent patrons
- Trained new employees on procedures and operations to ensure consistent service
Cocktail Waitress, Bartender
Drai's Enterprises
Las Vegas, NV
03.2016 - 10.2017
- Coordinated with managers to plan and execute special events and promotions
- Utilized communication and problem-solving skills to resolve guest dissatisfaction, fostering long-term loyalty
- Managed accurate paperwork and register, overseeing nightlife operations
Education
Esthiology
Aveda Arts And Sciences Institute
New York, NY04-2021
Journalism & Media Studies
College of Southern Nevada
Las Vegas, NV05-2017
Business Administration
Hudson Valley Community College
Troy, NY05-2011
Skills
- Extensive product knowledge
- Client education
- Client retention
- Revenue growth
- Fast-paced multitasking
- Strong written and verbal communication skills
- High level interpersonal communication
- Brand management
Certification
- Bartender's Union Local 165 member
- ServSafe certified
Activities
- Volunteer work for Veterinary offices and adoption centers in Florida and New York
- The Chapman Partnership, Volunteer work for The Chapman Partnership which helps move people from homelessness to self sufficiency
Timeline
Cocktail Waitress
Palm Tree Club
03.2026 - 08.2026
Esthetician
Skin Spa New York
04.2021 - 08.2026
Cocktail Waitress
E11even
04.2018 - 03.2026
Cocktail Waitress, Bartender
Drai's Enterprises
03.2016 - 10.2017
Esthiology
Aveda Arts And Sciences Institute
Journalism & Media Studies
College of Southern Nevada
Business Administration
Hudson Valley Community College