Summary
Overview
Work History
Education
Skills
Early Career
Leadership & Membership
Accomplishments
Training
Volunteer Work
References
Timeline
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Marissa Marancik

Marissa Marancik

West Monroe,LA

Summary

Friendly and efficient Specialist devoted to maximizing client satisfaction with exceptional service and support. Knowledgeable regarding standards, with strong skill in retaining product and service information to provide effective issue resolution. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Transaction Specialist III

JPMorgan Chase & Co.
Monroe, LA
11.2022 - Current
  • Adding, removing, and/or correcting exceptions in system data for Home Lending collateral documents in accordance with agency/investor guidelines
  • Maintaining production standards to ensure that quality control reviews are completed timely and accurately, per review criteria
  • Tracking and reconciling daily work to maintain or exceed 99% production goal
  • Cross train with other departments to fill in on special projects as needed

Quality Specialist II

JPMorgan Chase & Co.
Monroe, LA
06.2022 - 11.2022
  • Performed a quality control review behind the custodial review of Home Lending collateral documents in accordance with agency/investor guidelines
  • Analyzed borrower data from documents to identify discrepancies or errors
  • Accurately and clearly documented quality file review results in the tracking system
  • Participated in training sessions related to improving knowledge of relevant laws, regulations, and standards impacting document reviews.

Notary Public

Commonwealth of Virginia
Richmond, VA
08.2018 - 12.2021
  • Consulted with clients in public or private settings in order to conduct and witness document signings, including home closings
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person
  • Checked for signs of coercion in either party or fraud and refused to notarize any suspicious transactions
  • Founded and operated Notable Notary RVA- network for aspiring and commissioned, BIPOC Notaries to share policies, procedures, resources and clientele

Merchandising Specialist

Beeline Import and Services, LLC
Richmond, VA
08.2017 - 07.2020
  • Planned product displays, tracked store inventory and oversaw ordering processes
  • Maximized potential for sales cycle success through effective promotion and product-display placement
  • Communicated and coordinated planogram execution with store management
  • Built effective partner-store relationships to improve customer satisfaction and increase sales
  • Traveled to multiple regions within VA to open new locations, provide coverage, and train staff

Education

High School Diploma -

Manchester High School
06.2010

Skills

  • Meticulous attention to detail
  • Knowledge Retention
  • Research Ability
  • Skilled Multi-tasking
  • Effective Communication
  • Conflict Resolution
  • Flexibility/ Adaptability
  • Organizational Skills
  • Proficient in Mac OS and Microsoft Office Suite: Word, PowerPoint, Excel, Outlook, Note, Teams

Early Career

Bank Teller- Branch Banking & Trust Company  Richmond, VA

December 2015- April 2016

Assistant Store Manager- PacSun  Richmond, VA

July 2014- August 2015

Assistant Store Manager- Oakley, USA  Richmond, VA

January 2014- July 2014

Assistant Store Manager- Foot Locker  Richmond, VA

June 2010- March 2013

Leadership & Membership

  • Louisiana State Lead- Native and Indigenous Employee Advisory Forum April 2024- Present
  • Community Development Lead - PRIDE Louisiana (LGBTQIA+ Business Resource Group) January 2024- Present
  • Event Coordinator- Volunteer Leadership Group August 2023- Present
  • Board Member- U.S. Black Women's Chamber of Commerce August 2023- Present
  • Event Coordinator- PRIDE Louisiana (LGBTQIA+ Business Resource Group) March 2023- January 2024
  • Monroe Culture Council: Employee Appreciation Committee 2023

Business Resource Group Membership: Black Women In Tech, Women On The Move, BOLD: Black Organization for Leadership Development, Next Gen, Go Green

Accomplishments

  • Organized "Leaders Against Litter" campus and community clean-up events with Ouachita Green and Keep Louisiana Beautiful - April 2024
  • Represented Chase and NELA Food Bank at "A Day at the Capitol" food insecurity awareness event in Baton Rouge, LA- March 2024
  • Represented Chase at Out & Equal Workplace Summit (LGBTQIA+ Corporate Leadership) in Orlando, FL- September 2023
  • Moderator for PRIDE Ally Summit- May 2023
  • Completed 8 Week "Fast Forward" W.O.T.M. Program- March 2023

Training

Havard ManageMentor (Virtual Training Program) 2024 Certifications

  • Strategy, Planning, and Execution
  • Marketing Essentials
  • Business Plan Development
  • Presentation Skills
  • Delegating

Volunteer Work

  • NELA Food Bank: Senior Box Packing and Distribution
  • Dixie Diehard's Disabled Youth Baseball League
  • Habitat for Humanity: Home Renovation Project
  • Chase Campus Blood Drive
  • U.S.Hunger Meal Packing

References

References available upon request.

Timeline

Transaction Specialist III

JPMorgan Chase & Co.
11.2022 - Current

Quality Specialist II

JPMorgan Chase & Co.
06.2022 - 11.2022

Notary Public

Commonwealth of Virginia
08.2018 - 12.2021

Merchandising Specialist

Beeline Import and Services, LLC
08.2017 - 07.2020

High School Diploma -

Manchester High School

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Marissa Marancik