Sydni Hairston

Duties include:

• Performing application monitoring, incident resolution and change task execution for a suite of Operations Technology applications.
• Perform case management for the ATM Monitoring Group which is responsible for maintaining the firms fleet of over 16,000 ATM's.
• Participating in the onboarding of new processes, creating new and maintaining existing procedures.

Duties Include:

• Providing members guidance through healthcare, benefits, and creating authorizations for treatment based on health plan through inbound/outbound calls.
• Identifying and providing solutions for members with complex situations while remaining in-scope of what their insurance benefits cover.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

• Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
• Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
• Reviewed order slips, picked products and staged merchandize to be picked up.

• Managed time effectively to prioritize tasks, maintain consistent productivity levels, and exceeded performance metrics.
• Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
• Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.