Alesia Hernandez
Mesquite,TX
Summary
Results-driven Transaction Specialist with a strong foundation in analytical thinking, conflict resolution, and team collaboration. Proven ability to support teams and resolve complex transaction issues while maintaining high standards of performance.
Overview
12
12
years of professional experience
Work History
Transaction Specialist III
JP Morgan Chase
Fort Worth, TX
02.2022 - Current
- Collaborated with internal teams and business partners to effectively research and resolve transaction issues, ensuring timely resolution.
- Research and resolve transaction discrepancies by reviewing account activity, transaction history, and supporting documentation.
- Collaborate with internal teams and business partners to research and resolve transaction issues.
- Supported team members by sharing knowledge and assisting with complex reconciliation issues, enhancing overall team capability.
- Adapted to changes in policy or procedure, maintaining consistent performance despite evolving guidelines.
Fraud Claims Inventory Management
JP Morgan Chase
Plano, TX
02.2021 - 02.2022
- Processed reverse and provisional credit claims, ensuring accurate adjustments to customers' accounts.
- Creates claims based on research and customer transaction history by using CCS.
- Ability to work independently with little or no supervision when creating claims in TASER and processing merchant credit claims.
- Trained to process TASER alerts, up-scaled for training in mid- ability to work September.
Loss Prevention Fraud Investigator
Neiman Marcus Group Ltd
Dallas, TX
11.2018 - 02.2021
- Conducted audits of safety procedures and CCTV systems to ensure compliance and identify potential vulnerabilities.
- Identified, investigated and resolved internal and external theft and fraud.
- Conducted in depth weekly security/loss prevention meetings throughout company as needed.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
Managerial Assistant
Boot Barn Holdings Inc.
Mesquite, TX
03.2015 - 11.2018
- Provided outstanding customer service and client relations to new and long-standing customers by attending closely to client needs.
- Maintained a high level of morale and teamwork on store floor through frequent communication with store manager and employees.
- Obtained positions of increasing responsibility based on expertise in leadership, loss prevention and store operations.
- Attended Regional Manager meetings.
Education
Bachelor of Arts - Criminal Justice
Univerity of North Texas At Dallas
Dallas, TX05-2017
Skills
- Proficiency in Excel
- Data analysis
- Team collaboration
- Assertive leadership
- Team building
- Conflict resolution
- Self-starter
- Report Writing
Timeline
Transaction Specialist III
JP Morgan Chase
02.2022 - Current
Fraud Claims Inventory Management
JP Morgan Chase
02.2021 - 02.2022
Loss Prevention Fraud Investigator
Neiman Marcus Group Ltd
11.2018 - 02.2021
Managerial Assistant
Boot Barn Holdings Inc.
03.2015 - 11.2018
Bachelor of Arts - Criminal Justice
Univerity of North Texas At Dallas