Marissa Marinaro
West Seneca,NY
Summary
Dedicated Customer Service manager providing skills to prioritize and multi-task in fast-paced working environment. I successfully work as part of the team to reach personal and business goals. I’m known to successfully handle escalated customer complaints and issues as well as employee issues or questions.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
McDonald’s
West Seneca, New York
11.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service.
- Communication between the customers and workers.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
St Mary’s Highschool
Lancaster, NY05-2022
Skills
- Training and mentoring
- Cash Handling
- Time Management
- Effective workflow management
- Staff education and training
- Skilled trainer
- Focused on customer satisfaction
- Relationship Building
- Performance Evaluations
- Product Knowledge
- Team Building and Leadership
- Positive and Constructive Feedback
Timeline
Customer Service Manager
McDonald’s
11.2020 - Current
High School Diploma -
St Mary’s Highschool