Marissa Marsh
Nanticoke,PA
Summary
Detail-oriented warehouse professional with 8 years of experience in inventory management and order fulfillment, transitioning to a customer service role. Demonstrated proficiency in multitasking, problem-solving, and maintaining high standards of accuracy in fast-paced environments. Proven ability to communicate effectively with diverse teams and prioritize customer satisfaction. Eager to leverage warehouse experience and strong work ethic to deliver outstanding service and support to customers in a dynamic customer service setting.
Overview
15
15
years of professional experience
Work History
Planning Department Member
Lowe's Import Distribution Center 3122
01.2023 - Current
- Managed inbound inventory allocation for receipt by receiving department, facilitating accurate and efficient flow of products into inventory system.
- Coordinated outbound product allocation for picking and loading onto outbound trailers, ensuring timely delivery of correct products to stores
Quality Assurance/Receive Support Specialist
Lowe's Coastal Holdings Facility 4068
07.2021 - 01.2023
- Conducted research on product quantity discrepancies in computer system to rectify receiving errors.
- Performed cycle counts of inventory to rectify any discrepancies in location quantities.
- Utilized computer system to investigate locations and items, identifying and addressing issues in put-away process.
- Accountable for proper handling of damaged inventory.
Distribution Center Associate
Benco Dental
12.2020 - 06.2021
- Operated voice-guided product picking system to accurately select and ship products to customers.
- Prepared and labeled orders for shipment.
- Replenished shelves with products to maintain adequate inventory for pickers.
Fulfillment Center Associate
Amazon Fulfillment
01.2016 - 07.2020
- Operated efficiently on outbound dock, ensuring precise placement of products onto designated trailers to meet Critical Path Time (CPT) deadlines, optimizing logistics operations for timely delivery.
- Collaborated with inbound dock team to expedite receiving and processing of incoming products, ensuring swift stowing to maintain warehouse efficiency.
- Leveraged Amazon software to address and resolve transportation or receiving issues promptly and virtually, streamlining processes and minimizing disruptions in workflow.
Telerecruiting Agent
OneSource
08.2009 - 08.2010
- Conducting outbound calls to previous American Red Cross blood donors to notify them about upcoming blood drives in their vicinity.
- Additionally, coordinating appointments with past donors to facilitate their participation in subsequent blood donation sessions.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH2028
High School Diploma -
Pittston Area Senior High School
Yatesville, PA06.2006
Skills
- Meticulous attention to detail and organization
- Fast and accurate typing capabilities
- Comprehensive knowledge of Microsoft Office applications
- Extensive experience in customer service, call center operations, sales, and data entry
- Ability to multitask in fast-paced environments
- Proactive approach to identifying and addressing challenges
Timeline
Planning Department Member
Lowe's Import Distribution Center 3122
01.2023 - Current
Quality Assurance/Receive Support Specialist
Lowe's Coastal Holdings Facility 4068
07.2021 - 01.2023
Distribution Center Associate
Benco Dental
12.2020 - 06.2021
Fulfillment Center Associate
Amazon Fulfillment
01.2016 - 07.2020
Telerecruiting Agent
OneSource
08.2009 - 08.2010
Bachelor of Science - Environmental Science
Southern New Hampshire University
High School Diploma -
Pittston Area Senior High School
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