Paula Eastmond
KEYPORT,United States
Summary
Dynamic, results-oriented professional with extensive experience at Lowe's Home Improvement Warehouse. Demonstrated expertise in conflict resolution and staff training, utilizing strong communication skills and meticulous attention to detail. Effectively executed cost-saving initiatives, improving operational efficiency while cultivating positive client relationships.
Overview
16
16
years of professional experience
Work History
Department Manager Hardware/Tools
Lowe's Home Improvement Warehouse
Holmdel , NJ
08.2024 - Current
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints and issues promptly and professionally.
- Ensured compliance with all safety regulations in the workplace.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Scheduling Coordinator
Lowe's Home Improvement Warehouse
Holmdel, NJ
11.2022 - 08.2024
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Organized training sessions on proper scheduling techniques for new hires.
- Copied and faxed important information for patient and client records.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Visual Merchandising Assistant Manager
Crate & Barrel Furniture
Jackson, NJ
08.2019 - 10.2022
- Set up promotional materials for special events and sales activities.
- Maintained accurate records of stock levels, ordering additional supplies as needed.
- Assisted with floor changes, ensuring merchandise was properly displayed according to company guidelines.
- Reviewed competitor's visual merchandising tactics for potential improvements.
- Monitored customer traffic flow throughout the store to determine optimal placement of featured products.
- Trained newly hired staff members on proper setup of displays, signage placement.
- Attended meetings with vendors to discuss upcoming promotions and product updates.
- Provided support during seasonal launches of new collections and promotions.
- Analyzed customer feedback data to improve product presentation strategies.
- Used strong business acumen to increase top-line sales by merchandising top sellers and writing orders to support stock levels.
Assistant Store Manager of Operations
Home Depot
Morganville, NJ
03.2009 - 07.2019
- Developed weekly sales reports to track progress towards goals.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Reviewed sales figures on a daily basis to monitor progress against targets.
- Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Performed regular inventory audits to maintain accurate stock levels.
- Provided customer service support, including resolving customer complaints and inquiries.
- Analyzed financial statements such as profit and loss statements, and balance sheets to identify areas of improvement.
- Assisted in recruiting, interviewing, hiring and training new staff members.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Keyport High School
Keyport, NJ06-1981
Some College (No Degree) - Business Management
Brookdale Community College
Lincroft, NJSkills
- Communication skills
- File organization
- Professional and mature
- Articulate and well-spoken
- Office administration
- Training new staff
- Conflict resolution
- Microsoft Office/Excel/Power Point/AIMS/JDA Management/AS400, Workday, Kronos
- Project management
- Time management
- Executive support
- Meticulous attention to detail
- Strong problem solver
- Phone etiquette
- Positive attitude
- Hiring and training
- Attention to detail
- Business correspondence management
- Delegating work
Timeline
Department Manager Hardware/Tools
Lowe's Home Improvement Warehouse
08.2024 - Current
Scheduling Coordinator
Lowe's Home Improvement Warehouse
11.2022 - 08.2024
Visual Merchandising Assistant Manager
Crate & Barrel Furniture
08.2019 - 10.2022
Assistant Store Manager of Operations
Home Depot
03.2009 - 07.2019
High School Diploma -
Keyport High School
Some College (No Degree) - Business Management
Brookdale Community College
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