Shane Nalley
Bryan,TX
Summary
Upbeat Department Supervisor with 13 years of experience in the retail industry. Motivating leader with aptitude for scheduling and prioritizing tasks. Trains team members to achieve corporate objectives while providing top-level service.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement Warehouse
Bryan, TX
05.2010 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Conducted performance reviews for staff members.
- Established goals for each team member and monitored progress towards those objectives.
- Supervised 8 employees in a sales department and delegated each one with tasks and responsibilities.
- Organized special events or meetings related to the department's activities.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Provided coaching and mentoring support to team members.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Analyzed data to identify areas of improvement within the department.
- Trained employees on new processes or procedures as needed.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
High School Diploma -
Columbia High School
West Columbia, TX05.1996
Skills
- Problem-Solving
- Performance Improvement
- Inventory Management
- Customer Service
- Customer Relations
- Problem Resolution
Timeline
Department Supervisor
Lowe's Home Improvement Warehouse
05.2010 - Current
High School Diploma -
Columbia High School
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