Marissa McMaken
South Lyon
Summary
Accomplished Manager at Kilwins Chocolates & Ice Cream, adept in operations management and customer service, significantly enhanced customer satisfaction and profitability. Leveraged team leadership and decision-making skills to foster employee productivity and engagement. Expert in maintaining high-quality service delivery, ensuring a seamless customer experience.
Overview
9
9
years of professional experience
Work History
Manager
Kilwins Chocolates & Ice Cream
11.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Esthetician
MassageLuXe
04.2021 - 03.2023
- Provided personalized skincare consultations by assessing skin types and recommending appropriate treatments.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Streamlined appointment scheduling to enhance operational efficiency, accommodating more clients per day.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Education
License - Esthetics
Aveda Institute
Ann Arbor, MI09-2020
High School Diploma -
Plymouth High School
Canton06-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Operations management
- Shift scheduling
Timeline
Esthetician
MassageLuXe
04.2021 - 03.2023
Manager
Kilwins Chocolates & Ice Cream
11.2015 - Current
License - Esthetics
Aveda Institute
High School Diploma -
Plymouth High School
Similar Profiles
Larsyn ReidLarsyn Reid
Crew Member Team Leader at Kilwins Chocolates & Ice CreamCrew Member Team Leader at Kilwins Chocolates & Ice Cream
Jade RockJade Rock
Sales Associate at Kilwins Chocolates & Ice CreamSales Associate at Kilwins Chocolates & Ice Cream
Abby BrineAbby Brine
Fudge Maker at Kilwins Chocolates & Ice CreamFudge Maker at Kilwins Chocolates & Ice Cream
Kritagya AdhikariKritagya Adhikari
Ice Cream Server at Kilwins Chocolates & Ice CreamIce Cream Server at Kilwins Chocolates & Ice Cream
Corinne McVeyCorinne McVey
Financial Controller at US Energy Distribution/US Petroleum PartnersFinancial Controller at US Energy Distribution/US Petroleum Partners