Marissa Michael

Delivered back-end support for diverse client needs by aiding Insurance agents in maintaining organized and accurate records.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Participated actively in ongoing professional development programs aimed at enhancing skills relevant to the Universal Banker role.
• Educated customers on various banking options, empowering them to make informed financial decisions.
• Collaborated effectively with team members to reach branch goals and enhance overall performance levels.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.