MARISSA MILLER
Fernandina Beach,FL
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Residential Living Assistant
Care Center Nassau
01.2024 - Current
- Supervised group therapy sessions, maintaining compliance with therapeutic goals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Aided residents in completing daily routines of care and activities.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Solved grievances and complaints by collaborating with residents.
911 Telecommunicator
Nassau County Sheriff
04.2023 - 12.2023
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Maximized caller safety by providing clear instructions for emergency situations.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
Learning Ambassador
Amazon
01.2022 - 04.2023
- Collaborated with colleagues to develop interdisciplinary units that reinforced key concepts across multiple subjects.
- Utilized assessment data to inform instructional practices, resulting in targeted interventions that addressed individual employee needs.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained a clean, safe, and organized warehouse environment.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL06.2026
GED -
Yulee High School
Yulee, FL05.2022
Skills
- Map Reading
- Emergency Medical Dispatcher Certification
- Emergency Medical Technician
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Decision-Making
- Call Records Maintenance
- Computer Skills
- Dependable and Responsible
- Works Well Under Pressure
- Information documentation
Accomplishments
During my time as a 911 telecommunicator I obtained over 15 certifications. I passed my training as a call taker. As a call taker I took over 40 calls a day and coded them by level of importance.
During my time at Amazon I managed to go from entry level to a learning ambassador. As a learning ambassador I was responsible for the training of each new hire class which was roughly anywhere from 15-25 people a class. I coached them through their online classes as well as three shifts on the floor.
I trained to be the back up PG(process guy). As a process guy I was responsible for tracking the trucks coming to us to unload or reload and then giving the trucks their new routs as they arrived.
Certification
- Mental Health First Aid Training - 05/30/2023-05/30/2036
- PST - Public Safety Telecommunicator
- CPR- 05/30/2023-05/30/2025
Timeline
Residential Living Assistant
Care Center Nassau
01.2024 - Current
911 Telecommunicator
Nassau County Sheriff
04.2023 - 12.2023
Learning Ambassador
Amazon
01.2022 - 04.2023
Associate of Arts -
Florida State College At Jacksonville
GED -
Yulee High School
- Mental Health First Aid Training - 05/30/2023-05/30/2036
- PST - Public Safety Telecommunicator
- CPR- 05/30/2023-05/30/2025
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