Marissa Miller
Bryant,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Dispatch Operations Manager
Treadstone Logistics LLC
02.2024 - 12.2025
- Assisted in coordinating dispatch schedules to optimize delivery routes.
- Learned operational procedures for managing incoming and outgoing shipments.
- Supported data entry tasks into dispatch management systems for tracking deliveries.
- Collaborated with team members to ensure timely communication of delivery updates.
- Scheduled employees for shifts, completed payroll and employee time reports for all employees staff and fleet.
Lead Barista /Bakery Team Lead
Cafe Mi Amor
10.2022 - 01.2024
- Trained and supervised junior baristas on beverage preparation and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Developed and maintained relationships with regular customers, enhancing loyalty and satisfaction.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Manager
Tractor Supply
03.2020 - 12.2021
- Mentored junior staff, fostering skill development and promoting a culture of accountability.
- Managed vendor relationships to ensure timely delivery of resources while maintaining quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Bryant High School
Bryant, AR03-2023
Skills
- Adaptability to change
- Conflict handling
- Inventory
- Staff scheduling
- Team leadership
- Cash handling
- Daily reports
- Employee time records
- Environmental awareness
- Order data entry
- Customer service
- Reliability
Timeline
Dispatch Operations Manager
Treadstone Logistics LLC
02.2024 - 12.2025
Lead Barista /Bakery Team Lead
Cafe Mi Amor
10.2022 - 01.2024
Manager
Tractor Supply
03.2020 - 12.2021
High School Diploma -
Bryant High School