Marissa Millsaps
Greensboro,NC
Summary
Friendly, dependable, and experienced customer service professional with a strong track record in handling inbound calls, in store sales, and client support. Skilled at resolving customer issues with empathy, professionalism, and attention to detail. Quick to learn new systems and processes, and highly motivated to deliver high quality customer service. Known for balancing efficiency with a personal touch to create positive customer experiences.
Overview
9
9
years of professional experience
Work History
Security Officer
Marksman Security
10.2023 - Current
- Monitored and secured the premises through regular patrols and stationed post duties to ensure a safe environment for employees and assets.
- Provided assistance and guidance to plant personnel while maintaining professional security presence.
- Conducted daily logs and detailed incident reports, demonstrating accuracy and attention to detail.
- Responded promptly to any safety concerns or incidents, following company protocols and safety procedures.
- Maintained situational awareness and enforced security policies to prevent unauthorized access and ensure compliance.
Retail Sales Representative
Prime Communications - AT&T
05.2020 - 10.2023
- Provided friendly and knowledgeable service to customers in-store and over the phone, assisting with devices, accessories, internet, home phones, and smartwatches.
- Met and exceeded monthly sales goals through product recommendations, upgrades, and promotions.
- Maintained accurate customer account information and processed transactions efficiently.
- Ensured the store front and displays were clean, organized, and visually appealing.
- Troubleshot account issues and guided customers through new deals, upgrades, and service options, demonstrating strong technical and problem-solving skills.
Inbound Customer Service Representative
Alorica
04.2017 - 05.2020
- Answered and managed approximately 50 inbound calls daily, providing prompt, courteous, and empathetic customer service.
- Assisted Home Depot customers with appliance inquiries, returns, and compensation for damaged goods, using judgment and care to resolve issues fairly.
- Authorized partial refunds or credit for damaged items, ensuring customer satisfaction and retention while following company guidelines.
- Maintained accurate records of interactions and transactions, demonstrating attention to detail and accountability.
- Built positive customer experiences by actively listening, showing empathy, and addressing concerns efficiently.
Education
Bachelor of Science -
Rockingham Community College
Wentworth, NCSkills
Customer Service
Problem Solving
Communication
Attention to Detail
Time Management
Empathy
Timeline
Security Officer
Marksman Security
10.2023 - Current
Retail Sales Representative
Prime Communications - AT&T
05.2020 - 10.2023
Inbound Customer Service Representative
Alorica
04.2017 - 05.2020
Bachelor of Science -
Rockingham Community College