Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Milosh

Sarasota,Florida

Summary

Dynamic leader with proven expertise in customer service and shift leadership, Excelled in enhancing workplace safety and staff motivation, achieving a significant improvement in team efficiency. Skilled in cash handling and critical thinking, adept at driving operational excellence and employee training.

Overview

11
11
years of professional experience

Work History

Shift Manager

Racetrac
Sarasota, FL
01.2024 - Current

Provide excellent customer service with a smile

Listen to customer complaints and positivity

Cash handling

Detail cleaning

Keep employees on task

Train new employees

End of day reports

Prepare food

Wash dishes

Prioritize store cleanliness

Receive deliveries

Front Desk Associate

Planet Fitness
Sarasota, FL
08.2023 - 01.2024

Organized front desk

Greet guest upon arrival and assist in check in process when needed

Explained in detail about each membership and what they offer

Gave tours of facility

Listen to customer suggestions and concerns

Cash handling

Maintain a clean workout area and locker room area

Assisted in membership sign ups or cancellations

Answered phones

Sandwich Artist

Subway
Sarasota, FL
07.2023 - 01.2024

Cash handling

Prepare foods

Operate meat slicer

Provide exceptional customer service by making the customers sandwich the way they want it

Maintain clean store and prep area

Associate

Choice Laboratories
Jackson, MI
04.2021 - 06.2023

Maintain clean work areas

Make sure each product was properly filled and sealed

Place correctly labeling in specified locations

Maintain a fast working pace while ensuring excellent quality

Troubleshoot machine errors

CNC Machine Operator

Production Saw & Machine
Clarklake, MI
08.2020 - 04.2021

Check that part will pass quality inspections

Preform tool changes and set up needed for new tools

Maintain machine cleanliness to assist in smooth production

Troubleshoot machines and ask supervisors for help if needed

Maintain a fast paced working speed to keep production satisfactory

Assembly Line Machine Operator

Hi Lex Controls
Hudson, MI
06.2016 - 07.2020

Follow 5s responsibilities

Maintain fast paced working speed to assist in line production and keeping flow for the other in the assembly line

Perform quality checks on parts as they come to you

Follow direction on how each piece is assembled

Follow changes is assembly for part change overs

Assembly

American Corrugated
Clarklake Michigan
10.2015 - 05.2016

Assembled corrugated boxes

Follow work process for each type of box

Run test pieces to ensure glue is in the right spots for proper building and machine is running as it should be

Make changes to machines if needed

Lead Hostess

Lonestar Steakhouse
Jackson, MI
01.2015 - 10.2015

Properly asses which section and table to seat guests at, based on server rotation and availability

Properly asses estimated wait times for guests when the restaurant is busy

Listen to guests on prefence for booth for table

Take reservations

Answer the phones and respond to any questions you can answer

Places to go orders

Put together kids menus

Ensure bathrooms and main lobby are clean

Help servers with taking drinks out to customers and food running when needed

Help servers clear tables and clean them so they are ready for the next guest

Shift Supervisor

Subway
Jackson Michigan
07.2014 - 10.2015

Create customers sandwich to their specific wants

Cash handling

Asses productivity and staffing needs

Accept deliveries

Preform open and closing duties

Keep work areas and lobby areas clean

Food prep

Education

High School Diploma - General Studies

East Jackson High School
Jackson, MI

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Delegating work
  • Quality assurance
  • Documentation and reporting
  • Equipment troubleshooting
  • Verbal and written communication
  • Compliance
  • Shift leadership
  • Active listening
  • Critical thinking
  • Computer skills
  • Team collaboration and leadership
  • Inventory assessment
  • Quality control
  • Detail cleaning

Timeline

Shift Manager

Racetrac
01.2024 - Current

Front Desk Associate

Planet Fitness
08.2023 - 01.2024

Sandwich Artist

Subway
07.2023 - 01.2024

Associate

Choice Laboratories
04.2021 - 06.2023

CNC Machine Operator

Production Saw & Machine
08.2020 - 04.2021

Assembly Line Machine Operator

Hi Lex Controls
06.2016 - 07.2020

Assembly

American Corrugated
10.2015 - 05.2016

Lead Hostess

Lonestar Steakhouse
01.2015 - 10.2015

Shift Supervisor

Subway
07.2014 - 10.2015

High School Diploma - General Studies

East Jackson High School
Marissa Milosh