Minde Cook

• Partner with COS to review any outstanding customer issues.

• Lead GET greet,engage, and thank culture and set the example

• Ensure associates are using a HD phone to drive excellent customer service

• Assist associates with customer-related inquiries and escalations
• Train associates in proper lock-up process and instruct associates to be available to retrieve products for customers.

• Partner with MET on any service in the area. Ensure all samples and brochures are full and ordered.

• Engage and qualify customers to sign them up for Service leads/measures or as a Pro Xtra member and ensure associates are comfortable with doing the same.

• Verify all associates understand their individual impact to on shelf avaliabilty.

• Validate all accuracy behaviors are being executed by associates.

• Follow the Cashier Observation Process. Ensure Head Cashier follows observation process.

• Review Store performance in Pulse, My view, and USRS to celebrate wins and take action on opportunities.

• Ensure all register trained associates complete accuracy cart

• Validate all money-handling processes are being followed throughout all shifts.

• Execute Standards to prevent shrink and improve On Shelf Availability.

• Create development blueprint and update once per quarter

• Ensure Workday Knowledge Depot training is complete for my associates.

• Ensure a friendly and accurate checkout experience by coaching, supporting and recognition.

• Complete Consultative Selling 1:1s with associates from my department in My View every Fiscal Month.

• Drive culture of recognition and engagement activities through communication boards, Homer Awards and Bravos, and Specialist of the Month.

• Ensure associates are offering installation service with every project

• Drive culture through executing Leader Behaviors (Respect, Celebrate, Develop, Inspire)

• Supervise work activities of associates within assignment departments; provide informal/formal performance-based coaching and feedback and recommendations with my leader with corrective actions.

• Understand and drive GET greet, engage, and thank. LTPA,likely hood to pick again. Accuracy Behaviors, and Cashier Friendliness.

• Review all sold customer will calls over 30 days for order status accuracy.

• Review the completion and accuracy of the book and physical (monthly) and special order on hand (weekly) report.

• Validate observations completed by Lead to be sure that feedback is being delivered.

• Ensure that work bin tasks are completed.

• Review ops shrink drivers in Store Pulse and educate associates.

Understand and drive accuracy behaviors during transactions.

• Follow up on aged orders.

Build a pipeline through developing talent by teaching, coaching and training

• Provided positive first impressions to welcome existing, new, and potential customers.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used in-store system to locate inventory and place special orders for customers.
• Engaged with customers to build rapport and loyalty.
• Monitored customers for signs of security concerns and escalated issues to management.