Marissa Myers
Tucson,AZ
Summary
Dynamic leader with proven expertise in customer experience and retail operations, honed at Nordstrom and Lush Fresh Handmade Cosmetics. Excelled in team building, leadership, and inventory control, significantly enhancing customer satisfaction and store performance. Skilled in fostering inclusive environments and driving sales through strategic analysis and employee development.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Lush Fresh Handmade Cosmetics
Tucson, AZ
05.2023 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Experience Manager
Nordstrom
Tucson, AZ
09.2022 - 02.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.
- Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
Skills
- Customer service and engagement
- Customer experience
- Retail operations
- Inventory control
- Shift scheduling
- Team building and leadership
Timeline
Assistant Store Manager
Lush Fresh Handmade Cosmetics
05.2023 - 11.2024
Customer Experience Manager
Nordstrom
09.2022 - 02.2023