Marissa Nelson
Ellenwood,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Relationship Representative (Rideshare Driver)
Lyft and Uber Technologies
Atlanta
9 2020 - 10.2023
- Maintained a proper running and clean vehicle.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved consistently high customer scores due to exceptional service.
- Provided riders with assistance entering and exiting the vehicle and with luggage.
- Familiarized with local traffic regulations and stayed updated about changes.
- Regularly updated vehicle maintenance logs and scheduled repairs for safety and functionality.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Security Specialist
Fulton County Sheriff's Office
Atlanta
10.2004 - 03.2020
- Provided customer service to incarcerated individuals and their families.
- Documented daily activities and responded to incidents calmly and efficiently.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Trained officers on documentation procedures and phone etiquette.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Earned certification in Cardiopulmonary Resuscitation (CPR).
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Education
High School Diploma -
Dunwoody High School
Dunwoody, GA 08.1996 - 05.2001
No Degree - Business Administration
Southern New Hampshire University
Manchester, NH 06.2024 - Current
Skills
Exceptional customer service skills
Strong communication and interpersonal abilities
Conflict resolution and problem-solving skills
Familiarity with security procedures and emergency protocols
Proficient in navigation tools and traffic regulations
Detail-oriented with a focus on safety and cleanliness
Ability to adapt to changing environments and situations
Customer Service
Microsoft Office
Computer Skills
Teamwork and Collaboration
MS Office
Timeline
No Degree - Business Administration
Southern New Hampshire University
06.2024 - Current
Security Specialist
Fulton County Sheriff's Office
10.2004 - 03.2020
High School Diploma -
Dunwoody High School
08.1996 - 05.2001
Customer Relationship Representative (Rideshare Driver)
Lyft and Uber Technologies
9 2020 - 10.2023