Marissa Oaxaca
Las Vegas
Summary
Reliable Houseman Supervisor with background in overseeing housekeeping personnel, ensuring high quality of cleanliness, and maintaining hotel standards. Skilled in inventory control, staff training and performance management. Proven ability to increase efficiency and customer satisfaction through strong leadership skills and problem-solving abilities. Known for creating harmonious work environment that enhances team morale and productivity.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
17
17
years of professional experience
Work History
Houseman Supervisor
Hilton Hotel & Resorts
Las Vegas
08.2021 - 06.2024
- Supervised daily cleaning operations in guest rooms and common areas.
- Managed staff schedules to ensure adequate coverage across all shifts.
- Trained new team members on cleaning protocols and safety procedures.
Porter
FedEx
Las Vegas
10.2020 - 06.2021
- Assisted guests with luggage and transport needs throughout the property.
- Maintained cleanliness and organization of lobby and entrance areas.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Houseman Supervisor
Tuscany Suites & Casinos
Las Vegas
03.2010 - 06.2019
- Supervised daily cleaning operations in guest rooms and common areas.
- Trained new team members on cleaning protocols and safety procedures.
- Inspected work areas for cleanliness and adherence to hotel standards.
- Facilitated communication between housekeeping staff and hotel management.
- Maintained records of all maintenance requests related to housekeeping services.
- Trained new employees on proper cleaning techniques, safety protocols, and job duties.
- Ensured that housekeeping staff followed safety procedures when using chemicals or operating machinery.
Porter
Tuscany Suites & Casinos
Las Vegas
08.2007 - 03.2010
- Assisted guests with luggage and transport needs throughout the property.
- Maintained cleanliness and organization of lobby and entrance areas.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Trained new staff on proper procedures for handling guest luggage and services.
- Performed basic maintenance and cleaning.
- Sanitized frequented areas and equipment using approved supplies.
Education
N/A - N/A
N/A
Las Vegas, NevadaSkills
- Cleaning operations
- Employee training
- Quality inspections
- Room readiness
- Attention to detail
- Can speak Spanish
- Housekeeping
- Health and safety
- Customer service
- Industrial hygiene
- Training and mentoring
- Coaching and mentoring
Languages
Spanish
Native/ Bilingual
Timeline
Houseman Supervisor
Hilton Hotel & Resorts
08.2021 - 06.2024
Porter
FedEx
10.2020 - 06.2021
Houseman Supervisor
Tuscany Suites & Casinos
03.2010 - 06.2019
Porter
Tuscany Suites & Casinos
08.2007 - 03.2010
N/A - N/A
N/A