Marissa Ocegueda
Orlando
Summary
I am a dynamic and detail-oriented professional, excelling in customer service and leadership. I have been rcognized for enhancing customer satisfaction through effective problem-solving and communication. Experienced in creating safe environments; demonstrating reliability and empathy in all interactions.
Overview
6
6
years of professional experience
Work History
Child Caregiver
Self-employeed
01.2019 - Current
- Ensured child safety through diligent supervision and adherence to established protocols set by the parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Applied positive behavior techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Pet Sitter
Self-employeed
01.2019 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Customer Service Lead
Party City
05.2024 - 03.2025
- Provided exceptional customer service to each customer in a high volume retail environment.
- Trained and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Closely assisted management with the liquidation of all items until store closure.
Education
High School Diploma -
Victory Charter School
Kissimmee, FL05-2026
Skills
- Customer Service
- Leadership
- Problem Solving
- Detailed Oriented
- Organized
- Reliability and punctuality
- Patience and empathy
- Effective Communication
- Team Player
Timeline
Customer Service Lead
Party City
05.2024 - 03.2025
Child Caregiver
Self-employeed
01.2019 - Current
Pet Sitter
Self-employeed
01.2019 - Current
High School Diploma -
Victory Charter School
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy