Learning about different cultures
Marissa Pascua
Customer Service Associate
Anthem,AZ
Summary
Courteous Spa Attendant with 4 years of experience maintaining organized, clean premises, replenishing supplies and answering client inquiries. Personable and coordinated individual with in-depth knowledge of guest safety and operational standards for spa operations. Committed to building positive relationships with guests to promote satisfaction and repeat business.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Spa Attendant
Anthem Photon Light
Anthem, AZ
07.2019 - Current
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Set up and prepared guests for their appointments
- Carried out regular walk throughs of entire club to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
Coffee Shop Assistant - Volunteer
CCV Anthem
Anthem, AZ
08.2017 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
Customer Service Representative
Kroger/Fry's Clicklist
Anthem, AZ
07.2023 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Pascua Anthem School
Anthem, AZ 08.2013 - 05.2017
Skills
Sanitation maintenance
Sterilization standards
Client records management
Reception oversight
Laundry management
Restocking management
Opening and closing procedures
First Aid and CPR
Guest relations
Trash waste and removal
Housekeeping
Linens and toiletries
Multitasking Abilities
Interests
Foodie
Music
Timeline
Customer Service Representative
Kroger/Fry's Clicklist
07.2023 - Current
Spa Attendant
Anthem Photon Light
07.2019 - Current
Coffee Shop Assistant - Volunteer
CCV Anthem
08.2017 - Current
High School Diploma -
Pascua Anthem School
08.2013 - 05.2017
Photography
I enjoy taking pictures of sunsets, nature and beautiful landmarks.