Learning about different cultures
Marissa Pascua
Customer Service Associate
Anthem,AZ
Summary
Courteous Spa Attendant with 4 years of experience maintaining organized, clean premises, replenishing supplies and answering client inquiries. Personable and coordinated individual with in-depth knowledge of guest safety and operational standards for spa operations. Committed to building positive relationships with guests to promote satisfaction and repeat business.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Spa Attendant
Anthem Photon Light
Anthem, AZ
07.2019 - Current
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Set up and prepared guests for their appointments
- Carried out regular walk throughs of entire club to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
Coffee Shop Assistant - Volunteer
CCV Anthem
Anthem, AZ
08.2017 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
Customer Service Representative
Kroger/Fry's Clicklist
Anthem, AZ
07.2023 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Pascua Anthem School
Anthem, AZ 08.2013 - 05.2017
Skills
Sanitation maintenance
Interests
Foodie
Music
Timeline
Customer Service Representative
Kroger/Fry's Clicklist
07.2023 - Current
Spa Attendant
Anthem Photon Light
07.2019 - Current
Coffee Shop Assistant - Volunteer
CCV Anthem
08.2017 - Current
High School Diploma -
Pascua Anthem School
08.2013 - 05.2017
Photography
I enjoy taking pictures of sunsets, nature and beautiful landmarks.