Marissa Pettibone
Great Barrington,MA
Summary
I feel I am a versatile, service-driven professional with experience supporting people across a wide group from early childhood to older adults. I’ve thrived in roles ranging from food & customer service to teacher & personal care attendant. I find myself consistently stepping into new challenges with curiosity, initiative, and follow-through. I’m quick to learn, eager to grow, and committed to treating every person with the utmost respect and care. I have never met a challenge I am afraid to face. If you have any questions about my background or qualifications, I’m happy to share more.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Wheeler & Taylor Inc
Great Barrington, MA
07.2025 - Current
- Managed multi-line phone systems, answered incoming calls, and efficiently directed inquiries to appropriate departments
- Assisted customers with questions and provided guidance to support informed decision-making
- Processed customer payments accurately and efficiently
- Provided comprehensive administrative and front-office support to ensure smooth operations in a fast-paced environment
- Sorted, organized, and distributed incoming mail and correspondence
- Utilized Microsoft Excel for data entry, recordkeeping, and administrative tracking
- Communicated client information, updates, and requests to operations management and client representatives to facilitate timely responses
- Served as a liaison between clients and internal teams to ensure clear, timely communication
Teacher
Busy Bee Learning Center
Lee, MA
08.2021 - 07.2025
- Developed innovative approaches to engage students in the learning process through interactive activities and projects.
- Maintained positive learning atmosphere in classroom to support student engagement.
- Collaborated with staff to develop tailored strategies that enhanced student performance.
- Partnered with teacher to adapt curriculum, ensuring alignment with individual student goals.
- Built strong connections with children to enhance their comfort and trust.
Personal Care Attendant
Ad-Lib
Pittsfield, MA
08.2021 - 11.2021
- Assisted patients with bathing, dressing, grooming, ambulation, and toileting to enhance comfort and dignity.
- Demonstrated ability to provide compassionate and empathetic care for patients in need of assistance with activities of daily living.
- Provided emotional support to foster patient well-being.
- Highly skilled at preparing nutritious meals according to dietary needs and preferences.
- Performed light household tasks, including laundry, changing bed linens, cleaning bathrooms, and vacuuming floors to maintain a safe and clean environment.
Sales Associate
Dollar General
Sheffield, MA
10.2017 - 06.2020
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Tagged new merchandise to facilitate sales and updated signage for clarity.
- Organized and updated signage and merchandise displays to maintain visual presentation standards.
- Trained and mentored new team members to enhance team performance.
- Followed checklists to complete retail store opening and closing activities.
- Identified theft to support loss prevention efforts.
Print & Marketing
Staples
Great Barrington, MA
02.2017 - 01.2020
- Collaborated with clients to identify printing needs, develop solutions, and meet deadlines.
- Conducted quality checks and inspections to maintain accuracy of printed materials.
- Repaired minor malfunctions on various types of printers, copiers, scanners.
- Trained new staff members on proper operation of machines and safety procedures.
- Facilitated additional customer purchases by suggesting relevant items based on needs.
- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Produced sales reports and analyzed customer data to align with sales goals.
- Consistently met tight deadlines without compromising quality standards.
Education
Certificate - Child Behavior & Development
Greenfield Community College
Greenfield Ma 05-2024
High School Diploma -
Monument Mountain Regional High
Great Barrington, MA06-2020
Skills
- Curriculum development
- Lesson planning
- Classroom management
- Student assessment
- Student engagement
- Assessment analysis
- Communication skills
- Time management
- Microsoft excel
- Microsoft word
- Computer literacy
- Classroom leadership
- Customer service
Certification
- CPR Certified
- EEC Professional Qualifications Certification
Timeline
Receptionist
Wheeler & Taylor Inc
07.2025 - Current
Teacher
Busy Bee Learning Center
08.2021 - 07.2025
Personal Care Attendant
Ad-Lib
08.2021 - 11.2021
Sales Associate
Dollar General
10.2017 - 06.2020
Print & Marketing
Staples
02.2017 - 01.2020
Certificate - Child Behavior & Development
Greenfield Community College
High School Diploma -
Monument Mountain Regional High