Summary
Overview
Work History
Skills
Accomplishments
Timeline
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MARISSA PFEIFFER

Boerne

Summary

Skilled at connecting with customers and providing exceptional experiences while maintaining safety and adhering to company standards. Excellent communication, problem-solving and interpersonal abilities. Talented manager with expert team leadership, planning and organizational skills built during successful 5-year career. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

Exhibitor Support Specialist

Freeman Expositions
11.2022 - Current
  • Respond to a high volume of customer inquiries about Freeman Products and Services.
  • Handle inbound calls, emails, chats maintaining the highest level of accuracy, efficiency, and excellent customer service.
  • Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction.
  • Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems.
  • Maintain current log report of all inquiries and resolutions.
  • Up-sell to current customers and cross-sell all Freeman services.
  • Guide customers through online login and ordering; troubleshoot/report website issues as needed.

Store Manager

Palm Beach Tan
08.2019 - 11.2022
  • Introduced operational strategies and effectively built customer and employee loyalty
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Increased employee skills and customer satisfaction through successful training programs
  • Trained high-performance team and set goals to drive business operations
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Delegated tasks and organized staff schedules to close gaps and maximize financial results
  • Resolved employee, customer and vendor issues using strong mediation and problem-solving techniques
  • Maintained optimal employee coverage for business needs with well-prepared team schedules
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Palm Beach Tan
05.2017 - 08.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Carried out day-to-day duties accurately and efficiently
  • Educated customers about billing, payment processing and support policies and procedures.

Shift Lead

Palm Beach Tan
02.2017 - 05.2017
  • Completed store opening and closing procedures and balanced tills
  • Trained and mentored new employees to maximize team performance
  • Responded to and resolved customer questions and concerns
  • Educated clients on health and safety of tanning facilities and procedures
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences
  • Informed and demonstrated how to use tanning equipment to new clients
  • Assigned clients to appropriate facilities based on desired treatments and health needs.

Skills

  • Employee Training
  • Inventory Control
  • Customer Retention Strategies
  • Account Updating
  • Hiring and Onboarding
  • Performance Monitoring and Evaluation
  • Scheduling
  • Managing Employee Relations
  • Sales Closing
  • Quality Assurance
  • Technical Support
  • Documentation and Reporting

Accomplishments

  • Manager of the Year Award, 2020
  • Outstanding Customer Experience Award, 2020
  • Highest Salon Retail Average Award, 2019

Timeline

Exhibitor Support Specialist

Freeman Expositions
11.2022 - Current

Store Manager

Palm Beach Tan
08.2019 - 11.2022

Assistant Store Manager

Palm Beach Tan
05.2017 - 08.2019

Shift Lead

Palm Beach Tan
02.2017 - 05.2017

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MARISSA PFEIFFER