Marissa Phillips
SCOTTSDALE,AZ
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Scottsdale, AZ
02.2023 - Current
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the cafe.
Breakfast Attendant
Elements by Skysong
Scottsdale, AZ
01.2022 - 07.2023
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Prepared take-out orders for guests when requested.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Responded quickly to any emergencies that may arise during shift.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Followed all safety protocols set forth by the restaurant's health department regulations.
Front Desk Agent
Elements by Skysong
Scottsdale, AZ
01.2022 - 07.2023
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Assisted with luggage handling for incoming guests.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZ05-2023
Skills
- Menu Memorization
- Food Preparation
- Opening and closing duties
- POS Systems
- Table Bussing
- Up-selling
- Cash Handling
- Coffee expertise
- Menu knowledge
- Cash Register Operation
- Active listener
- Friendly and outgoing
Timeline
Barista
Starbucks
02.2023 - Current
Breakfast Attendant
Elements by Skysong
01.2022 - 07.2023
Front Desk Agent
Elements by Skysong
01.2022 - 07.2023
High School Diploma -
Saguaro High School