Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marissa Prieto

Ogden,UT

Summary

Dynamic customer service professional with a proven track record at Move, INC, excelling in effective communication and problem-solving. Recognized for enhancing customer satisfaction through empathetic interactions and efficient order management. Skilled in cash handling and retail merchandising, consistently delivering results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Service Chat Representative

Move, INC
Salt Lake City, UT
10.2022 - 06.2024
  • Responded to customer inquiries through chat in a timely and accurate manner.
  • Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
  • Provided customers with product and service information.
  • Assisted with placement of orders, refunds, or exchanges.
  • Utilized computer technology to handle high call volumes efficiently.

Customer Service Representative

Connexion Point
Roy , UT
11.2019 - 11.2020
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided a detailed explanation regarding insurance plans and coverage options.
  • Collaborated with team members and management to ensure a seamless customer service experience.

Cashier/Backroom Associate

TJ Max
Riverdale, UT
08.2016 - 10.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Managed inventory and stocked shelves.
  • Organized backroom according to store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.

Host

Corbins Grille
Layton , UT
02.2015 - 08.2016
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted servers in seating guests by escorting them to their tables.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stocked server areas with supplies before, during and after shifts.

Education

High School Diploma -

Ben Lomond
Ogden, UT
05-2019

Skills

  • Effective communication
  • Customer service orientation
  • Retail merchandising
  • Problem solving
  • Cash handling and management
  • Inventory restocking
  • Strong multitasking
  • Server support

References

References available upon request.

Timeline

Customer Service Chat Representative

Move, INC
10.2022 - 06.2024

Customer Service Representative

Connexion Point
11.2019 - 11.2020

Cashier/Backroom Associate

TJ Max
08.2016 - 10.2017

Host

Corbins Grille
02.2015 - 08.2016

High School Diploma -

Ben Lomond

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